ProHub Team Member

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Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Operations & Professional Services, Wholesale & Product

About the Opportunity

The ProHub team member is an airfare product expert with outstanding GDS skills, providing second-level support to consultants and advisors across all FCTG brands, including Independent agencies.

In this Brisbane-based role, team members also contribute to the Product Hub Centre of Excellence and coach outsourcing partners to ensure operational excellence is consistently maintained and delivered.

 

What you will be doing:

  • Booking maintenance escalations
  • Post-departure risk escalations
  • Airfares and Ticketing advice and assistance
  • Third party land support
  • Crisis Support
  • Quality assurance of outsourced tasks
  • Escalation of product gaps
  • Supplier notification handling
  • DIY content creation
  • Internal and external stakeholder management and engagement.
  • Chargeback investigations
  • Troubleshooting
  • Risk mitigation
  • Strategy alignment
  • Fare advice
  • Supplier relations for waivers and favours
  • Air Knowledge articles

 

What you will need:

  • Minimum 3 years travel industry experience
  • Minimum 1 year Leadership experience
  • Extensive product knowledge (GDS admin, Air, Land & Cruise)
  • Fares & Ticketing knowledge
  • Ability to handle high volume of enquiry and manage multiple enquiries at any given time
  • Exceptional communication and negotiation skills – utilising a wide range of channels
  • Problem-solving and root cause identification skill
  • Multi GDS experience an advantage

Hours: Monday to Friday office hours, plus rotationally rostered shifts on weekends/reasonable out of hours

** Please advise your leader before applying **

Advertised: E. Australia Standard Time
Applications close:

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