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About Us

Flight Centre is an award-winning travel retailer with hundreds of stores around the globe. Our purpose is to open up the world for those who want to see which means creating incredible, life-long travel memories for our customers. We are famous for our fun and rewarding culture and exciting career opportunities. We’re a company built by travellers for travellers and our benefits reflect this. We not only want to open up the world for our customers, but also for our people so you can experience destinations first-hand. If you have a passion for travel and are looking for a fun and rewarding career, Flight Centre is your next destination.

About the opportunity

This role analyses and reports on the adoption and discipline of leisure workflows, processes, and operational standards across the UK leisure business. Reporting into the Leisure Adoption Leader and working closely with the Leisure Business Solutions Team this person will help to ensure our operational standards are met and processes strictly adhered to across the UK business to maximise consultant productivity, improve the customer experience and minimise risk. This role analyses both SME and leisure processes to ensure we are taking a holistic view across all systems. They will regularly report back to the Leisure Adoption Leader and Systems Trainer to highlight areas where processes are not being adopted or understood to assist those individuals in best supporting consultants moving forwards.

This role has a heavy emphasis on quote and booking audits to flag up areas for improvement and concern, therefore following and maintaining a clear tracking and visibility framework for all stakeholders and a documented feedback framework for consultants is crucial for success in the role. Accountabilities Accountabilities Weighting Objectives Performance Measures.

What we require

• Good understanding of leisure systems and workflows - essential
• Proficient at Microsoft Excel - essential
• 2 years minimum working within leisure business - essential

Our fantastic work perks

• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at applications@flightcentre.co.uk