Travel Consultant (Bangalore)
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Job no: 523366
Brand: FCM Meetings & Events
Work type: Full time
Location: Bangalore, India
Categories: Operations & Professional Services, Corporate & Group Travel
FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Job Responsibilities:
- Assist clients in finding the best international and domestic travel deals tailored to their specific needs.
- Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary.
- Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals.
- Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery.
- Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards.
- Stay informed about airline rules, regulations, and current developments affecting travel industry trends.
- Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support.
- Assist finance department in client debt recovery processes as required.
- Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous.
- Hands-on experience with international fares, routings, and visa processing knowledge is essential.
Qualifications:
- Proven experience as a Travel Consultant in the travel industry.
- In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings.
- Strong understanding of international fares, routings, and visa processing requirements.
- Excellent communication skills, both verbal and written, with a customer-oriented approach.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and ability to adapt to changing situations.
- Bachelor’s degree in Hospitality, Business Administration, or relevant field is preferred.
Advertised: India Standard Time
Applications close:
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