About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
About this opportunity
At Global Supply, as the name suggests, we’re a globally diverse collection of expert teams who understand the complicated practicalities of opening up the world for those who want to see. Empowering the supply chain of FCTG’s iconic worldwide brands through our wealth of knowledge in procurement, technology, reporting, financial management, pricing and support.
Global Supply is your place to make a globally significant impact and as our newest Distribution Content Team Leader.
Oversees, supervises, and orchestrates the daily workflow, ensuring seamless execution of tasks and projects. Strategically prioritizes contracts, updates, specials, and projects for optimal efficiency and productivity throughout the week. Maintains close collaboration with cross-functional teams, particularly within Distribution Teams, fostering synergy and cohesion across departments.
Leverages established protocols and independent discernment to swiftly address escalated or complex issues, prioritizing expedient resolution to minimize disruption. Ensures meticulous and timely entry of content, optimizing Total Transaction Value (TTV), mitigating risks, and streamlining sales processes for our valued partners.
Provides dynamic leadership, charting a visionary course and setting ambitious goals for the team. Nurtures and empowers team members to excel, fostering a culture of high performance and productivity. Propels transformative change initiatives and champions adherence to operational best practices (OBW) to drive continuous improvement and elevate organizational effectiveness.
In summary, this role serves as a linchpin in the company's operations, guiding and inspiring the team to achieve excellence and deliver exceptional results.
Essential Functions:
• Be SME on Destination Contract Interpretation
• Manage Workflow and Priorities
• Supervise and Coordinate Team
• Priority Setting
• Collaboration and Relationship Building
• Issue resolution
• Content Management
• Find Efficiencies
• Minimize Errors, Ensure Consistency, OBW Adherence
• Communication
• Lead Team through Coaching, Development, and Mentoring
• Be Change Champion
• Train Team
Key Competencies:
Leadership -
• Communicate vision, direction and strategies clearly
• Drives change
• Time Management
• Coach & Develop team members
• Care and concern for team
• Influence individuals and teams positively
• Empower members to act
Business Acumen -
• Focus on results
• Understands key business drivers for their Area and
contributes to success
• Company/product knowledge
• Professional/Leadership skills
• Execute effectively
• Seek new ideas and strategies to improve performance
Customer Focus -
• Provide outstanding service to internal business and external suppliers
• Focus on customer needs
• Solution Focused
Excellent Communicator -
• Foster open communication
• Listen actively
• Practices information sharing
• Presents ideas & concepts logically and clearly
• Aware of the audience and communicate in manner best suited
• Aware of language and cultural sensitivities
Partnering and Building Relationships -
• Professional and friendly in dealing with internal business and external suppliers
• Builds and sustains productive relationships
• Establishes rapport with suppliers
• Builds trust in relationships
Makes effective decisions -
• Identifies and understands issues, problems and opportunities
• Compares data from different sources to draw conclusions and make recommendations
• Makes difficult decisions when required
• Takes actions that are consistent with available facts, constraints, and probable consequences
• Accepts constructive feedback in an open fashion
Upholds Company Philosophies and Culture -
• Takes ownership for successes and failures
• Demonstrates a belief in FCL philosophies and values
• Exhibits a passion for their business and company
• Encourages a sense of enjoyment in the workplace
Business Analysis -
• Read and interpret large data
• Analyze data to make informed decisions
• Manipulate data
• Submit regular reporting
• Track KBDs
Change Management -
• Receptive to new ideas and adaptable to change
• Identifies areas where change is needed
• Able to implement change
Leadership -
• Prior leadership experience
• Supervise day-to-day activities of team members
• Provide support, coaching and leadership development for fellow team members
• Able to work towards deadlines.
• Develop and communicate clear goals and operational plans for the team
• Experience in Change Management
• Establishing and managing people and resources required to achieve goals
Problem solving and analysis -
• High attention to detail
• Develop structured approach and framework for resolving key business problems
• Present clear recommendations to senior management
• Actively works to overcome obstacles
Stakeholder management -
• Proactively identify key stakeholder groups
• Seek input from stakeholders and respond to stakeholder queries
• Clearly communicate key business outcomes with stakeholders
• Identify, communicate and manage resolution of key issues with key stakeholders and team members
Travel Industry knowledge -
• Demonstrate detailed knowledge of travel industry and Flight Centre business
Effective Persuasion and Influence-
• Influences people and able to drive change
• Plans approach and identifies solutions
Systems knowledge -
• Able to learn new systems quickly
• Extensive system backend/booking knowledge
• Microsoft office – Excel experience essential
• Data Load/Hotel Hub/TravelBox/Helio/Saleforce experience
Our award-winning work perks
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
- Active Hour – an hour set aside each week to spend on your well-being.
- Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
- Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at applications@flightcentre.co.uk
