RSA - CT - Assistant Team Leader - Silver Lakes

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Brand: Corporate Traveller
Work type: Full time
Location: Pretoria East
Categories: Corporate & Group Travel

At Corporate Traveller, we’re a family of client consultants and sales legends, determined to remove the barriers that SMEs face on the road. Whilst there are plenty of companies who do what we do, we guarantee that there’s nobody who does it quite like we do: with passion, drive, and a hunger for better.

Purpose of the Role:

To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.
The Assistant Team Leader (ATL) works closely with the Team Leader and Area Leader to achieve their team’s business targets, client retention and growth through CT One Best Way.

Job Requirements

Primary duties and responsibilities
1. Customer experience:
• Drive a customer service mentality by delivering on the brand CVP’s
• You will be responsible for the customer experience from quoting,
booking, finance, queries, and complaint handling
• Ensure enquiries are actioned as per agreed SLA.
• Quarterly client reviews and visits
• Consult with client and identify additional opportunities (iCRM)
 
2. Systems and processes:
• Adhere to One Best Way finance process and procedures
• Manage client payment including invoicing and statements
• Assist your colleagues with their portfolios where necessary
• Attend all conferences and team meetings.
 
3. Sales Ability :
• Follow the one best way sales process
• Efficiently balance the need to meet deadlines and work speedily under
time pressures while maintaining high standards
• Sales orientated and can work towards targets, commission and
incentives
• Achieve monthly targets
• Sales ability, drive brand initiatives for greater customer engagement &
retention
 
4. Leadership: Assisting the Team Leader with the following Leading People:
• Lead by example in all aspects on the business by embracing the 7
Leadership Principles
• Run effective weekly business meetings to monitor team and individual
progress
• Monthly one-on-ones to ensure individual progress
• Attend client meetings with TMs to increase retention and stick rate per
client
• Identify opportunities for development and assist TMs with
• development plans
 
Managing Business Processes:
• Manage the 7 business principles (directorships)
• Set and drive team goals and objectives
• Drive and meet agreed team, area and brand targets
• Ensure team attends client functions, training, buzz nights, focus days
and conferences.
• Ensure all One Best Way processes are followed, ie. Finance, quoting
etc
 
Achieve Retention and New business targets Maintain and grow client portfolio
• Manage multi-level relationships
• Analyse client portfolio spend report monthly
• Consult with client and identify additional opportunities
• Quarterly business development reviews
• Manage relationships with internal stakeholders

Experience:

• Have worked in the brand as a Travel Manager is advantageous
• Previous success in an Assistant Leader Role is preferable
• Have attended leadership training provided by FCTG or similar
• Minimum 3 - 5 years working in the travel industry
• Senior consultant – preferable
• Amadeus – Preferable
 

What’s in it for you?

  • Uncapped Earnings - a basic salary plus uncapped commission. 
  • Training & Mentorship - as an SDR you get access to a fully supported training and coaching program for the first 2 months, with ongoing support, structure and a full learning and development pathway including mentoring for the next 10 months.
  • Career Progression – did we mention we’d take you to the next level? We have clear pathways and expectations for you, which exist within an environment where you are geared up for success from day dot. Expect coaching, feedback, thousands of accounts loaded and ready to pick from, exciting commission and spicy hot inbound leads.
  • Strong Culture – here at Corporate Traveller, we don’t just dangle the “culture” carrot – we live and breathe it every day. Our culture is rooted in ownership, trust, flexibility, and FUN!
  • Travel Discounts – as a part of Flight Centre Travel group, SDRs are extended travel discounts.
  • Reward & Recognition – Sales incentives, monthly award nights, and out of this world global recognition holidays for top performers (which we know you’ll be)
  • & Much, MUCH more…

Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for!

Advertised: South Africa Standard Time
Applications close: South Africa Standard Time

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