POSITION PURPOSE
We are seeking an experienced account manager to join our team and focus on managing and growing our business with our tour operator partners within North America. The successful candidate will be responsible for developing and maintaining strong relationships key stakeholders, driving account growth and relationships, and achieving revenue targets.
The role of the Account Manager (AM) – North America is to maintain the company's existing relationships with a number of North American clients ensuring that all levels of the service level agreement are delivered at such a high standard. You will be responsible for growing these accounts into new destinations, looking at around 15% growth per annum across your portfolio.
RESPONSIBILITIES;
- Establish productive, professional relationships with key team members within our partners business.
- Be the main point of contact for overseeing and owning each level of the partnership, ensuring the service offered is delivered at a high standard and the business is retained and growing in line with budgets.
- Work collaboratively with internal teams such as marketing, product, and operations to deliver successful outcomes for our clients and grow our business partnerships.
- Identifying any road blockers preventing business growth from both sides of the partnership and negotiating and implementing a suitable working solution.
- Responsible for writing service level agreements for partners, and keeping them updated in conjunction with AM support.
- Run all client meetings in line with a clearly defined agenda and outcome within client time zone
- Renegotiation of agreements
- Onboarding of new partners, creating a smooth and seamless experience for our partners.
- Monitor account performance by reviewing key metrics at quarterly and monthly intervals. Reporting to partners regularly on where they are sitting against any commercial targets.
- Identify new sales opportunities within existing and new destinations by up-selling and cross-selling - target 15% growth per annum across your portfolio.
THE ESSENTIALS
- 3 to 5 years of sales and/or account management in the travel/hospitality industry
- In-depth Asia experience preferred
- Experience with inbound clients from the North American market
- Proven track record in growing accounts and customer retention
- Fluent in written and spoken English
- Flexible working hours to accommodate US market timezone
- Ability to travel for an extensive amount of time each trip mainly to North America
SKILL AND ATTRIBUTES
- Outstanding sales skills, ability to own a relationship.
- Results Orientated, hungry to see your accounts grow.
- Excellent organizational skills with the ability to be flexible and implementing change when needed.
- Excellent communicator to a diverse range of people & cultures (customers, suppliers, team members, leaders).
- Knowledge of Hubspot an advantage.
- Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
- Solution focused, turning problems into a resolution quickly.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Willing to travel on business when required, both domestically and internationally.
- Personally aligned with Discova’s company purpose and values.
About Us
As a leading global destination management company, operating in numerous destinations across Asia, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
