Senior Vice President
Since 1986, Scott Dunn has worked tirelessly to become the award-winning luxury travel agency that we are today. With our seamless service, insider insight and carefully curated collection, we create bespoke luxury holidays that deliver one-of-a-kind experiences. Delve deep into destinations on privately guided tours, enjoy exclusive access to the world's most sought-after sites and embark on journeys that are truly out of the ordinary, each one designed uniquely for you. Using our meticulously vetted selection of accommodation, experiences and guides, we ensure the highest level of luxury travel for our guests.
About The Opportunity
We are seeking a highly experienced Senior Vice President to lead Scott Dunn USA, bringing a minimum of 5 years of senior executive leadership experience within the travel industry, with a strong preference for a background in luxury travel. This role requires a proven track record of delivering exceptional results in a global business setting.
As a key member of the Scott Dunn Global Leadership Team, the Senior Vice President will be responsible for driving the long-term strategy and growth of the U.S. business, ensuring alignment with the global Scott Dunn strategy. This leader will have full accountability for financial performance, guest satisfaction, and employee engagement at the highest level, with a deep understanding of the luxury travel sector.
Responsibilities
Strategy:
- Lead the vision for Scott Dunn USA, embedding it throughout the organization and ensuring alignment with global functional leaders.
- Develop a comprehensive plan with measurable objectives to achieve the vision, ensuring clarity and accountability across the leadership team.
Leadership:
- Lead by example as a role model for Scott Dunn’s values: In the Detail, In the Know, and Inspiring.
- Build and sustain a high-performing, performance-oriented culture, inspiring and empowering teams across two U.S. offices.
- Engage and collaborate with global functions based in London, fostering support and alignment.
Stakeholder & Relationship Management:
- Build strong relationships with internal and external stakeholders, including employees, guests, suppliers, and key external partners.
- Work effectively within a global structure, influencing and aligning with teams across various locations.
- Represent the Scott Dunn brand to the U.S. market through participation in panels, supplier advisory boards, and guest events.
Customer Centricity:
- Demonstrate a deep understanding of the luxury customer in the U.S., delivering products and services that provide exceptional value.
- Instill a customer-centric mindset across all functions, using data analytics, market research, and customer feedback to inform decisions.
Operational Management:
- Oversee the U.S. regional operation, ensuring all functions work cohesively to deliver financial outcomes and exceptional experiences for guests and team members.
- Provide leadership and support to functional leaders, identifying areas for improvement and innovation.
Requirements
- Minimum of 5 years of senior executive leadership experience, specifically within the travel industry, with a strong preference for experience in luxury travel. Experience in areas such as Tour Operators, Travel Agencies or Destination Management Companies would be an asset.
- Proven track record of performance and results in a global organization.
- Experience working with high-net-worth clients and delivering bespoke, high-end travel experiences.
- Strong leadership and team management skills, with the ability to lead large teams across multiple locations.
Values & Behaviors
All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.
- In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-DE1#SD#LI-Onsite
Location – New York, NY
If this sounds like the opportunity you have been waiting for then APPLY NOW.
This role will be performed onsite in our office in New York, NY.
For this position, we anticipate offering an annual salary of $200,000 - $220,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position, you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
