Discova
is on the lookout for a motivated, people-oriented Educational Tailor-made Expert to join our global team in Hanoi, Vietnam.
About the Opportunity
As a member of the Educational Tailor-made Sales team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s local community offerings and destinations. You are focused on exceeding the agent’s expectations from start to finish whilst driven to achieve the teams sales target.
You’re passionate and aligned with our philosophy that is deeply is rooted in Discova's purpose of "Connecting people and places to a world of possibilities." By focusing on a triple win—benefiting communities, clients, and the company— you will ensure each booking is not just profitable but also socially and environmentally responsible. Together, the Educational team is responsible to create transformative travel experiences that leave a lasting impact on travelers and the communities they visit, fostering a deeper connection between people and places.
Your main responsibilities are:
- Receive and handle B2B enquiry according to Discova’s One Best Way
- Carefully qualify every enquiry received; identify the purpose for travel, how to immerse the client in the community and what might motivate and drive a traveller to book
- Prepare thoughtful, well-considered proposals that reflect the needs and interests of the travelers
- Communicate clearly about recommendations made regarding itinerary, suppliers, inclusions, etc., to help secure the sale
- Build sales opportunity by consistently providing appropriate upsell opportunities including alternative suppliers, optional tours, or upgrade options.
- Ensure that all requests are handled according to turnaround time commitments, including change requests or amendments, confirmations, etc.
- Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call
- Develop deep and meaningful relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand
- Carefully prepare documentation including proposals, confirmations, vouchers, invoices, etc., necessary to the sale and operation of educational based travel
- Ensure all details of the itinerary have been entered into the system correctly and pass them on to the reservations and operations team.
- Ensure bookings run within budget and implement initiatives with objective of reducing Cost of Goods Sold, improve trip profitability Utilize preferred supplier list to improve cost advantage.
- Generate invoices, request payment, and follow up with Finance to ensure invoices are paid as per timeline
- Follow all reporting guidelines, policies and procedures.
- Participate in ongoing trainings and inspection to learn about product updates, destination news, supplier news, and other Sales Support sessions.
A full job description, including further key responsibilities, will be shared with interested applicants.
About you
The Essentials:
- A degree in tourism and hospitality is an advantage.
- Minimum 1 year experience in the tourism industry or inbound tourism is desirable.
- Fluent in both written and spoken English is required and other European languages would be an advantage.
- Experience working towards and achieving sales targets and KPI's
- Advanced computer skills and the ability to confidently learn new computer systems
The Attributes:
- Outstanding sales skills with strong customer care focus.
- Results Orientated.
- Excellent organizational skills with the ability to be flexible
- Excellent communicator, comfortable communicating by phone, video calls, email, and chat/messenger
- High attention to detail.
- Able to work under pressure and juggle multiple tasks.
- Solution focused and great at problem solving.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.
- Willing to travel on business when required.
- Personally, aligned with Discova’s company purpose and values.
- Proficient with Microsoft Office applications and Discova’s systems would be an advantage.
About Us
As a leading global destination management company, operating in numerous destinations across Asia, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
