StudentUniverse Product Owner - Boston, MA
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
The Product Owner will be responsible for ensuring we are always offering the best fares at the right price to our customers. This role will require familiarity with fare structures and GDS (Sabre) tools, including both Agent tooling and API interfaces. Given the strong focus on exclusive flight deals for Students and Young Adults, this role will become the subject matter expert on GDS fare loading and auditing to ensure the fares negotiated are properly brought through the supply chain and displayed to the traveler.
Be responsible for the financial performance of ancillary products such as insurance and seats, and recommend product and operational improvements to drive incremental revenue.
Work with the marketing, pricing, supply and development teams to ensure the needs of the business are captured and documented appropriately, and to act as the first line of contact for product decisions (in partnership with subject matter experts) during development of new technology products and features across the StudentUniverse business.
Key Responsibilities
- Work with the business to identify and quantify benefits of product enhancements.
- Participate with our off-shore development teams across small, medium and large complexity initiatives.
- Outline project briefs, prioritize product features and capabilities, define product roadmap, understand the market and develop competitive analysis.
- Collaborate with the business to outline user journeys and business requirements, obtain customer validation through data analytics and user feedback. Drive continuous improvement to GDS content sourcing and display, using data analysis to identify areas of improvement.
- Drive improvements to unit economics and performance for flights and ancillaries.
- Scope and prioritize product backlog development related to GDS search and rate display as well as ancillaries
- Perform regular rate audits on GDS content to validate proper rates are being returned and displayed
Experience & Qualifications
- • High learning agility
• Ability to build relationships across the team and stakeholders
• Ability to work directly with the tech team, project management, and business stakeholders
• Knowledge of GDS (prefer Sabre) air APIs and fare rules
• Strong analytical skillset, comfortable working on large data sets and utilizing data visualization tools
• Customer centric approach
• Strategic thinking
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-ED1#SU#LI-Onsite
Location – Boston, MA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $100,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
