Social Media & Community Engagement Manager - Boston, MA
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
As our Social Media & Community Engagement Manager, you will be responsible for growing our social media presence and driving engagement through creative, student and youth-focused content. In this role, you'll not only strategize but also actively engage with similar brands and student creators, ensuring our brand is front and center in the student and youth travel space. You'll proactively interact with our audience and relevant communities, building connections that contribute to our booking funnel and increase flight bookings.
In this role, you'll also explore new ways to engage and grow the student community. You'll spearhead initiatives creating authentic relationships that amplify our presence and drive brand loyalty, like forming a Brand Ambassador Program. By finding innovative ways to engage students and 18-25 year olds both online and offline, you'll play a critical part in expanding our reach and strengthening our community.
Key Responsibilities
- Develop and execute a social media strategy focused on increasing student engagement and driving flight bookings.
- Proactively engage with student creators and similar brands on social media to increase visibility and grow our community.
- Create engaging e-mail messaging and campaigns.
- Build the business plan for a Brand Ambassador Program to create strong connections with student communities, then leverage it to drive engagement and sales.
- Establish relationships with target groups (students, trade, alumni, etc) and brands to drive brand awareness and loyalty.
- Create innovative content that resonates with our student audience and supports the booking funnel.
- Monitor and manage incoming reviews on platforms like Sitejabber and Trustpilot, responding to feedback and addressing concerns.
- Manage and respond to social media comments, fostering positive interactions and maintaining the brand’s voice.
- Monitor and analyze social media performance metrics to optimize strategies and increase conversion rates.
- Stay up-to-date on social media trends and student interests to ensure the brand remains relevant and engaging.
Experience & Qualifications
- Bachelor’s degree in Marketing, Communications, or a related field.
- A digital, social media native who lives and breathes social media.
- Proven experience in social media management and community engagement, preferably within a youth-focused brand.
- Strong understanding of social media platforms, especially TikTok and Instagram, and their respective best practices.
- Excellent on-camera presence, with the ability to engage and entertain an audience.
- High level of creativity and a sharp sense of humor.
- Creative thinker with the ability to produce innovative and original ideas.
- Go-getter and self-starter, as this role will require someone who can be proactive.
Preferred Qualifications:
- Experience in launching or managing a brand ambassador program.
- Familiarity with the student and youth market and its trends.
- Student travel market a bonus.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-ED1#SU#LI-Onsite
Location – Boston, MA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
