DET Account Management Support

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Brand: Discova
Work type: Full time
Location: Ho Chi Minh City, Vietnam, Hanoi, Vietnam
Categories: Wholesale & Product

DET Account Manager Support

 

As Account Manager Support (AM Support) you will support Discova’s Account Managers in maintaining our existing relationships with a number of clients globally, ensuring that all levels of the service level agreements are delivered at a high standard. You will support multiple tasks, like tariffs, date grids and H&S checks for key clients, bringing a level of excellent organisation to Discova’s partner relationships. In this support role you will also act as a touch point for the Account Managers based regionally in some of our key destinations, liaising with locally based suppliers and internal Discova teams on their behalf.   

The support you provide should aid the account managers to retain and grow your portfolio. This role will be looking after educational accounts across UK and EMEA

About you  

The Essentials: 

  • Sales and/or account management experience in the travel/hospitality industry.  

  • In-depth Asia/Asia experience preferred.  

  • Understanding of internal DMC processes.   

  • Fluent in written and spoken English.   

  • Interest with educational travel

 

The Attributes:  

  • An approachable, open-minded personality.  

  • Able to gather data accurately and collate in a digestible format.    

  • Pro-active and solution focused, turning problems into a resolution quickly.  

  • Customer centric with commitment to high standards of service delivery.   

  • Ability to delegate work (both up and down). 

  • Solid collaboration and communication skills (verbal and written) across cultures.  

  • Assertive and inquisitive. You ask questions and consult with stakeholders when needed.   

  • Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.   

  • Willing to travel on business when required, both domestically and internationally. 

  • Personally aligned with Discova’s company purpose and values. 

Advertised: SE Asia Standard Time
Applications close:

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