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The Senior Systems Accountant plays a pivotal role within the team as the future team leader. They will be accountable for the delivery of initiatives for finance systems, ensuring alignment with technology standards and policies, whilst support business strategic initiatives.
The role will involve shaping the future of our financial systems and processes, mentoring other team members in the delivery of fit for
purpose products, be heavily focused on developing and delivering product roadmaps aligned with technology and customer needs.

 

 

 

Day to day...

• Assist the Product Manager to lead, mentor, and motivate a team of finance professionals
• Support the Finance Product Manager to inform strategic product roadmaps
• Perform and/or monitor system administration tasks to ensure products align with policies, procedures and internal controls
• Ensure all support queries are acknowledged, resolved, or followed up in a timely manner
• Ability to identify root cause of issues and resulting correction of product related issues
• Analyse support queries to identify trends and areas of improvements
• Driving the delivery of the continuous improvement culture in the services and systems that are provided
• Develop ongoing knowledge articles for the supported applications
• Responsible for the documentation of business requirements and process flows supporting product development
• Ability to work closely with customers across all levels of the organisation as well as other internal and external service providers
• Development of test cases in alignment with overarching product test strategy and responsible for the overall execution of tests and
  management and reporting of test outcomes
• Development and release of product release notes that are specific based on the impacted user group through your thorough understanding of current state processes
• Development of support handover plans to assist transitioning from project delivery to business-as-usual state
• Undertake training on nominated applications to develop user proficiency and knowledge of systems, across business and support
  resolver groups
• Responsible for timely, accurate and tailored communication to business stakeholders and users that can be readily understood
• Responsibility for project delivery with development of plans to support both technology and business initiatives

 

 

 

Key communication and relationships:

• ETS Service Operations teams
• ETS Enterprise Application management team
• Regional & Global Finance teams
• External vendors

 

 

 

Experience and Qualifications:

• 2-3 years of hands-on experience in finance systems and/or exposure to product development of financial applications
• Experience in leading, motivating and mentoring a highly performing team of professionals
• Experience in documentation of business requirements, business process, training documentation and support artifacts
• Exposure to QA and testing regimes
• Knowledge of Agile practices
• Proven project delivery experience with solid understanding software delivery lifecycle
• Experience in ITIL with the delivery of support services to the business
• Degree in IT, Accounting, Business Finance or similar

 

 

 

What you'll Enjoy:
🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment