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About FCM

FCM is more than just one of the world’s largest travel management companies with a 24/7 reach in over 100 companies. We’re a movement of over 6,500 changemakers, travel gurus, performance improvers and leaders without limits, on a mission to help the world’s biggest companies move smoother. We’re officially a great place to work, but also a company like no other. Why? Because we thrive on change. We’re fuelled by what we call our alternative mindset. This is FCM, where different happens.

About the job

Our ideal candidate will have a minimum of 3-year travel consulting experience, understand what excellent service means for customers, be business and travel industry oriented.

You’ll like working in a team environment, but also comfortable working autonomously. You’re someone who enjoys being part of a company with a serious focus on keeping

employees happy, productive, and supported.  This is a fantastic opportunity for the right candidate who wants to pursue or build a career for themselves in the travel industry.

Key components of this role:

1. Delivering a strong service consistency through operational practices.
2. Ensuring our service offerings to our clients is world class
3. Displaying a high level of operational knowledge.
4. Working as an operational member within the business
5. Collaborating with their colleagues
6. Building a strong and brighter future for FCM

Key Attributes:

1. Demonstrate a positive attitude, motivation and adherence to our processes.
2. Intuitive-Forward thinking and able to identify business needs in advance and take steps to improve
3. Effective communication-Demonstrate excellent, open and honest communication internally and externally.
4. Multi-tasking-Able to manage time effectively to complete all tasks in a timely manner, maximising productivity
5. Product knowledge-Knowledge of products and the desire to continue learning
6. Detail orientated-Attentive to client and traveller's needs. Ability to actively listen and interpret requirements and provide sound and constructive information and options for travel
7. Team Player-Ability and desire to work collaboratively with internal and external stakeholders, both independently at times and within a team environment

Qualifications / requirements:

1. Previous solid experience as a Business Travel Consultant – also having leisure experience is a plus  
2. Strong GDS experience, Amadeus
3. A flexible team player, always willing to help and taking on extra work when required
4. To prioritise the workload to ensure deadlines are met without supervision, whilst always working efficiently and calmly
5. A sharp eye for detail and accuracy & the skill to manage a high volume of bookings
6. Excellent written and verbal communication skills
7. A track record of excellence in customer service
8. Strong airfare / change processes 

Does this sound like the job you’re looking for?

Then apply online and join our team!

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.