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About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

Key Responsibilities

• Needs Analysis: Assessing the learning needs and gaps within the organisation through various methods such as surveys, interviews and assessments.
• Curriculum Design: Developing training materials, including presentations, learner guides, assessments and interactive activities, tailored to meet the identified learning objectives and aligned to the relevant brand or team.
• Training Delivery: Conducting training sessions both in-person and virtually, utilising a variety of instructional techniques to engage participants and facilitate learning.
• Facilitation: Creating a supportive and interactive learning environment, encouraging participation, and addressing questions or concerns raised by participants.
• Evaluation: Assessing the effectiveness of training programs through feedback surveys, quizzes, and performance evaluations to measure learning outcomes and make necessary adjustments for improvement.
• Professional Development: Staying updated on industry trends, best practices, and emerging technologies to continually enhance their own skills and knowledge in learning and development.
• Collaboration: Working closely with other teams and stakeholders to align training initiatives with organisational goals and objectives.
• Team/Store Visits: Conducting store or team visits (when necessary) to engage with relevant stakeholders, identify learning gaps in the business, support and coach individuals and escalate any concerns to respective support businesses.
• Change Agent: Ensuring that stakeholders are supported through change through communication, coaching, facilitation and leading by example.

Who you are

• Unblemished record of delivering customer excellence.
• Technical and systems thinker.
• Demonstrated ability to confidently build multi-level relationships
• An outstanding track record of integrity and personal branding in FCTG.
• A highly self-motivated and resilient team player, with the capability to plan, estimate and manage your own learning and projects, as well as contribute to team goals.
• Outstanding track record in high achievement of business results, delivery and KPI results in front-end operations.
• Understanding of and experience in delivering virtual and online learning, blended learning, bite- sized learning and supporting toolkits.
• Competent in Microsoft Office Suite (Word, PowerPoint, and Excel).
• Strong track record in analysing problems, strategising and deploying improved/timely solutions.

Education & Qualifications 

• Proven track record and experience within Flight Centre Brand.
• Minimum 3-5 years' experience in the business with experience in relevant FCTG learning systems.
• Fully competent in Amadeus.
• Leadership experience within FCTG (desirable).
• Knowledge of Learning Design Tools (LDS) i.e. Canva, Articulate, etc.
• Experience in facilitation.
• Solid understanding of FCTG relevant brand systems.
• Sales experience.

Our award-winning work perks

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.

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