ProHub Team Member

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Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Operations & Professional Services, Wholesale & Product

About the Opportunity

As a key part of Supply Operations, you’ll deliver operational excellence and provide level 2 support to a wide network of FCTG brands, Independent agencies, and our outsourcing providers. You'll be the go-to expert for our consultants, advisors, and travel managers, offering seamless solutions and ensuring top-tier service.

We’re looking for individuals with extensive air and Sabre knowledge who thrive in high-demand environments and can handle diverse enquiries while maintaining precision and excellence.

If you’re passionate about travel, operational excellence, and delivering outstanding support, this is your chance to shine. Join us and be part of an amazing support team that’s redefining excellence.

 

What you will be doing:

  • Booking maintenance escalations
  • Post-departure risk escalations
  • Airfares and Ticketing advice and assistance
  • Third party land support
  • Crisis Support
  • Quality assurance of outsourced tasks
  • Escalation of product gaps
  • Supplier notification handling
  • DIY content creation
  • Internal and external stakeholder management and engagement.
  • Chargeback investigations
  • Troubleshooting
  • Risk mitigation
  • Strategy alignment
  • Fare advice
  • Supplier relations for waivers and favours
  • Air Knowledge articles

 

What you will need:

  • Minimum 3 years travel industry experience
  • Minimum 1 year Leadership experience desirable
  • Extensive product knowledge (GDS admin, Air, Land & Cruise)
  • Fares & Ticketing knowledge
  • Ability to handle high volume of enquiry and manage multiple enquiries at any given time
  • Exceptional communication and negotiation skills – utilising a wide range of channels
  • Problem-solving and root cause identification skill
  • Multi GDS experience an advantage

Hours: Monday to Friday office hours, plus rotationally rostered shifts on weekends/reasonable out of hours

** Please advise your leader before applying **

Advertised: E. Australia Standard Time
Applications close:

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