Corporate Traveller - Vice President Operations – Canada
A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveler please click HERE
About The Opportunity
As the Senior Vice President of Operations you will oversee operational activities in the organization across the Canada. The VP of Operations will be responsible for planning, coordinating, and ensuring efficient cost-effective growth for the future needs of the business.
Accountabilities & Key Responsibilities
Accountabilities
Oversee the workflow of the division
- Identify areas where automation can be implemented
Coordinate projects which impact operations
- Identifies projects and ensures they are delivered to the business
Leadership and talent management
- Lead all operationally leadership and identify talent to develop into senior leaders
Ensure a high customer retention
- Create operational delivery strategy resulting in high NPS score
Key Responsibilities
- Create and drive a culture of performance and customer experience in operations
Focus solely on providing the best customer experience by training and upholding Corporate Traveller customer value proposition
- Identify training and development areas that need improvement and work with People and Culture to deliver content which will drive a better customer experience
- Develop leadership to build a culture of continuous learning with a focus on best practices
Identify and foster development of future business leaders
- Work with marketing on brand messaging to ensure it represents Corporate Traveller’s offer in market
- Identify critical market segments through research and competitor analyses and employ sales strategies for improvement and targeting
- Demonstrates ownership of the business, making clear and effective decisions to help drive the business forward
- Embrace all philosophies, values, and change
- Takes ownership of successes and failures
- Adhere to FCTG policies, procedures, and minimum standards
Experience & Qualifications
- Minimum of 8 years of senior leadership experience within FCTG
- Demonstrated success in leading large teams and delivering strong individual and collective results
- Proven ability to develop and execute strategic initiatives that drive operational efficiency, enhance customer satisfaction, and support sustainable business growth
- Extensive experience managing change and leading cross-functional projects from ideation to execution
- Skilled in identifying and developing high-potential talent, with a focus on building future leadership capability
- Strong commercial acumen and a data-informed approach to decision-making
- Experience leveraging technology and automation to streamline operations and improve scalability
- Post-secondary education required; advanced degree or equivalent senior-level experience preferred
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at fccareers@flightcentre.ca
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
