WalkMe Technical Consultant

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Brand: Flight Centre Brand
Work type: Full time
Location: Queensland, Johannesburg North, London
Categories: Information & Technology

About the Opportunity

Flight Centre Travel Group is powered by people and by software. It is crucial to our organisation that employees and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This individual will help to design and implement the company’s digital adoption initiatives, to ensure that Flight Centre is getting the most out of our digital assets. 

As a Digital Adoption Specialist, you will be responsible for helping the business strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organisation, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience and productivity.

Candidates must be based in Brisbane, or willing to relocate.

 

What you will be doing:

  • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
  • Manage the implementation of WalkMe’s digital adoption platform across the company’s digital assets
  • Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
  • Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
  • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
  • Apply presentation skills to demonstrate the messaging, specifications and desired benefits
  • Seek feedback and obtain consensus across stakeholders from project initiation through final approval
  • Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
  • Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Document solutions in UAT and user guides where applicable

 

We would love to hear from you if you have:

  • WalkMe building experience 
  • Familiarity with software deployment, APIs and system integrations 
  • HTML, CSS and/or JavaScript experience (desirable) 
  • 1-3 years professional services experience (desirable) 
  • Proficiency in Microsoft Suite (Excel, Word, PowerPoint) 
  • Background in UX design, L&D, change management or project management is an advantage
  • Bachelor Degree in IT related field (desirable) or 3 years IT industry experience  

 

** Please advise your leader before applying **

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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