Start your Journey

Corporate Collections Specialist – The Americas

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Key Responsibilities

• Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
• Ensuring payments are on track to be paid within the agreed terms
• Assisting the team with researching, analyzing, and resolving client deductions and unapplied credits
• Managing and collecting debts from company debtors.
• Setting up the terms of credit for clients.
• Initiate/support action against debtors who evade or refuse repayment according to the terms and conditions
• Keeping detailed records of collection activities and conversations (D365)
• Providing customer service regarding collection issues, process and review account adjustments, process refunds, handle bad debt write offs, and account settlements
• Negotiating payment plans.
• Reply promptly to client questions and concerns received by voicemail or via written
• communication
• Processing invoice adjustments.
• Preparing reports for the commercial managers and business leaders across Canada and USA.
• Liaising with customers success managers and the sales team.
• Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
• Generate and distribute month end reports to Senior Management
• Ensure compliance with company policies, relevant accounting standards and FCTG minimum standards for financial systems and processes
• Take on other duties as assigned

• Customer Receipt allocations
• Unallocated receipt journals
• Onshore assistance for C&C Queries

Experience & Qualifications

• Experience working with Microsoft Dynamics
• Experience in Travel Industry
• Experience working with outsource operations
• Strong communication skills
• Strong analytical and problem‐solving skills
• 3 years+ senior finance experience
• Uphold a culture of strong financial compliance & control
• Focus on optimization of mid office processes and efficiencies
• Understand all drivers of mid office system reconciliations.
• Support the internal audit function for the Corporate brands
• Perform various month end checks and reviews
• Maintain month end reporting deadlines across all businesses
• Preparation of relevant management reporting
• Support, motivate and assist fellow team members and staff reports
• Support effective 1 on 1’s for C&C team members, meetings and information sharing
• Conduct training sessions where necessary for finance and operations
• Demonstrates a belief in FCL philosophies and values
• Strong customer focus, a high level of commercial acumen and professionalism
• Hunger and desire to continuously search for and find opportunities to improve efficiencies within finance
• Develop financial reporting appropriate to analyze trends and opportunities in conjunction with FP&A team for debtor related transactions

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $75,000- $82,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)