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About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. 

About the role...

The Technical Deployment Manager is responsible for coordinating the deployment and hyper-care support of corporate technology products and projects within EMEA, covering Equity and the Partner Network. This role requires a candidate with strong operational and technical expertise, the ability to follow a global deployment framework, and a solid understanding of Flight Centre corporate brands. The Technical Deployment Manager will collaborate closely with stakeholders to ensure the successful end-to-end deployment of technology solutions.

Key Accountabilities...

• Develop and manage corporate technology requirements for migration, collaborating with stakeholders to ensure successful execution.
• Create detailed technical run sheets and integrate them into the end-to-end deployment plan.
• Serve as a technical SME, contributing to impact assessments.
• Oversee technical aspects of deployment, including testing and configuration.
• Facilitate cutover calls ensuring accountability for project success.
• Communicate deployment project statuses to relevant stakeholders, highlighting any risks.
• Plan and lead go-live activities, ensuring all required support structures are in place.
• Document and oversee hyper care activities post-deployment.
• Continuously refine operational processes by incorporating lessons learned from past deployments.
• Foster a solution-focused, accountable work environment.
• Adhere to established deployment frameworks and best practices.
• Collaborate in an agile environment, focusing on new enhancements and developments while adhering to the Deployment Framework.
• Action partner technology onboarding which may not fall part of the full deployment framework.
• Build and maintain strong relationships with stakeholders across the business to ensure effective collaboration.
• Ensure alignment within the deployment department and with key teams, including PMO, Change, Finance, OBW, Reporting, Product and Engineering.
• Coordinate with third-party vendors and support teams to secure necessary resources and assistance.
• Engage with all business functions to facilitate a seamless transition to business-as-usual (BAU).
• Collaborate with deployment area to ensure alignment with the global deployment framework. 

Who you are...

• Minimum 2+ years working within an FCTG Systems/Consultant/ Specialist, Technology focused role with a focus on Corporate.
• Strong communicator (face-to-face and virtual), with the confidence to lead and influence conversations. 
• Tenacious and proactive approach.
• Focusses on the solution not the problem.
• Finds the best (most efficient) way forward.
• Able to quickly adapt to changing priorities and business needs.
• Forward thinking, anticipate problem areas and take steps to improve.
• Demonstrates excellent open and honest communication with Stakeholders.
• Must be able to adapt to and help others embrace change.
• Able to use strategic planning methods to ensure we are set up to successfully deliver.
• Able to juggle several responsibilities competently. To manage your time effectively, in order to maximise efficiency and productivity.
• In depth knowledge of our corporate systems.
• Able to manage multiple tasks and stakeholder requirements.
• Flexible with hours during migration.

Our award-winning work perks

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.