Global Merchandising - Package Publisher
Purpose:
Bringing our Rewards Store to life, the Merchandiser role will work closely with our Head of Travel Loyalty, procurement and suppliers to publish air, hotels, packages, cruise and tours for members in the newly formed FCTG Loyalty program. Manage the overall integrity of the Holiday Package dataset. Have a heavy data focus, providing reporting and insight to the business (both locally and globally) on package performance and opportunity. Collaborate with product, marketing, BI stakeholders on continuous improvement. To be a Subject Matter Expert in the Travelbox system and facilitate innovative ways to take product to market. This onsite role will be based in South Bank, QLD. This onsite role will be based in South Bank, QLD.
Primary Accountabilities & Objectives:
- Responsible for defining and executing the product strategy
- Identify customer needs, trends, and competitive landscape to develop a product that meets the needs of the target market and differentiates the product from competitors
- Collaborates with cross-functional teams such as engineering, design, and sales to develop and launch the product
- Work with Marketing, Sales, Operations and Product to create a go-to market plan and identify the best channels to reach the target customers
- Track key metrics aligned to the overall business objectives, such as revenue, customer acquisition and retention, and customer satisfaction
- Identify opportunities for improvement and make recommendations for product enhancements and update
Experience:
- Product or marketing background
- Previous experience in an SME role (contracting, content management, curation)
- Commercial Experience (demonstrated business acumen and numeric reasoning, ability to build business cases)
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Irreverence. Ownership. Egalitarianism.
