Travelwise Consultant
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
Travelwise is the FCTG travel team dedicated to offering our people travel benefits.
This is an exciting new role that requires a dynamic individual with a passion for creating amazing travel experiences for our FCTG people.
The role will also include making air travel arrangements for AET
Key Responsibilities
- Manage booking enquires via enquiry platform
- Assist in making professional and accurate business travel arrangements for AET, including assistance with post booking requirements such as voluntary changes and refunds, schedule change and irregular operations handling.
- Ticketing and exchanging tickets in Sabre GDS for Travelwise customers and AET
- Managing GDS air bookings via queue management in several pccs
- Promote and market Travelwise staff benefits
- Develop and maintain relationships with Suppliers
- Provide solutions to travel related problems clients may experience
- Billing/invoicing for travel arrangements
- Compare booking options/platforms and determine the best way to book in order to optimize funds.
Experience & Qualifications
- Professional and Service orientated mentality
- High attention to detail
- Strong Geography and international destination knowledge.
- Must have the ability to effectively multi-task
- Candidates should possess decisive and successful problem-solving skills
- Strong written communication, interpersonal and organizational skills
- D365 knowledge
- Product knowledge - Strong Air knowledge is essential, understanding of fare construction and fare rules
- Must be able to work under pressure
- Min 1 year travel consultant experience
- Positive attitude
- You thrive in a collaborative environment but can also produce quality work independently.
- Tech Savvy – Min 3 years’ experience in Sabre, confident using Microsoft suite, and comfortable learning new software
- Ticketing and Operational experience an advantage
- Must be able to lead when Team Leader is not available
- Willing to step in for Team Leader on occasions when Team Leader is not available
- Able to work outside of normal operating hours during emergency situations
- Good time management; being flexible and adaptable
- Keen desire to learn new things
- Comfortability / ability to embrace change
- Strong understanding of airline policies
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com
For this position, we anticipate offering an annual salary of $55,000.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
