Business Improvement Manager - North Sydney, NSW

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Brand: FCM Meetings & Events
Work type: Full time
Location: New South Wales
Categories: Corporate & Group Travel

At FCM Meetings and Events, we have an elevated focus on strategy, content and technology. We are leaner, more agile. And it’s all backed by the global strength and security of Flight Centre Travel Group’s flagship corporate travel brand FCM Travel. When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.  

In this role as a Business Improvement Manager, you’ll play a key part in driving business growth by identifying, developing, and implementing innovative processes that enhance productivity, improve customer experience and retention, whilst optimising work practices for our team.  Acting as a critical link between all stakeholders, you’ll ensure solutions are aligned with business needs and deliver measurable value. 

 
What You Will Be Doing:  

  • Lead national process review projects, forming stakeholder groups for each initiative and providing regular updates to the business. 

  • Working with the stakeholders to implement change and best practice 

  • Document “new best way” workflows/process changes in consultation with the stakeholders 

  • Provide support and ongoing reviews to ensure change is adopted and ROI's are being realised  

  • Champion future enhancements by being part of the brand’s technology team, and involved in future development of the systems 

  • Ongoing regular communication to the front end business regarding new tools, ongoing project progress and hints and tips to improve productivity. This may involve presenting or training at Team Leader meetings, conferences or planning days 

  • Procure new ideas that will improve productivity or enhance the customer experience  

 

You'll Be Perfect For This Role If You Can Showcase:  

  • Travel industry experience is required with exposure to group travel and events operations 

  • Support and knowledge of travel systems and the wider MS Office environment.  

  • Continuous process and business improvement  

  • Knowledge and governance and design 

  • This is an office-based role  

  

What You'll Enjoy: 

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability  

🎉Development: Individualised Learning & Development pathway options 

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more 

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 

🌞Mental Health: Support and Employee Assistance Program for staff and family 

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)   

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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