About the Opportunity
Responsible for leading and growing the Moneywise Financial Wellbeing and Financial Services offers globally for FCTG. This role will develop and implement growth strategy for Moneywise across all FCTG employees, to ensure long term success of businesses and optimisation of the opportunities available. This will require an in-depth understanding of the financial services industry, financial wellbeing, and of the regulatory changes and innovation occurring now and on the horizon. Success relates to strengthening FCTG employees’ financial wellbeing, whilst being commercially responsible (including evaluating opportunities to offer services to external companies) and delivering agreed KPIs and outcomes. This individual will oversee the external relationships with both suppliers and customers to deliver mutual long-term benefit and will lead a growing global team. In addition, this role is accountable for working with the other “Wises” to offer integrated employee benefits on a global basis. This role can be based in South Bank, QLD, Melbourne, VIC or Sydney, NSW.
In this role you will:
Financial Services and Wellbeing Strategy
- Development of cohesive global strategy for Moneywise with realistic
targets and implementation plans supported by ongoing review and challenge
- Excellent, trusted relationship with operational leaders to develop employee financial well being
- Assist with FCTG financial services initiatives as appropriate – including initiation and development of opportunities
- Evaluation of opportunities to offer Moneywise services outside FCTG
- Consider the “big picture”, long term opportunities and risks and ensure appropriate proactive responses
- Ensure Moneywise supports all aspects of the FCTG operational businesses in achieving relevant objectives for their employees
- Global technical expert on all financial services issues to be the recognised source of advice for senior management and the Board
- Ad hoc reporting and analysis as required to support value-add decision
making, including making recommendations and presentations to senior management
Leadership
- Clear communication of vision, purpose and plans to all stakeholders including Moneywise teams
- Create and continuous assessment of Moneywise structure and roles to ensure fit for purpose
- Develop and focus on Moneywise leadership team to ensure they are achieving Brightness of Future
- Support and foster team environment and culture
- Be the cultural champion for Moneywise ensuring achievement culture embedded across the business and ensuring all employees are proud to work for Moneywise
- Be a role model to all employees with an open, honest and collaborative manner
- Understand the importance of egalitarianism
Business Operational Management
- Detailed and comprehensive understanding of the Moneywise business
model and commercial drivers, including risk factors across all time horizons
- Responsible for the P&L globally
- Responsible for delivery of other Moneywise KPIs (eg Customer Satisfaction and Interactions)
- Accountable to operational leadership teams for delivery of results
- Manage balance sheet risks and exposures
- Have oversight of effective budgeting and reporting framework to ensure transparent results and forecasts and fostering a “no-surprises” culture
Supplier Management
- Manage external suppliers for long term benefit of Moneywise and FCTG (including tender processes as required)
- Develop long term trusted relationships to allow Moneywise and FCTG to be perceived as a partner of choice
Project Management and Execution support
- Implement complex change initiatives on time and on budget
- Ensure appropriate involvement from local businesses whilst driving global projects
- Work with virtual teams and in accordance with overseas time zones including ability to commit to ad-hoc overseas travel
Innovation
- Monitor industry developments, trends and key players and research opportunities to develop new initiatives, provide advice and implement solutions
- Actively challenge accepted operational wisdom across Moneywise and FCTG
- Understand operational priorities and focus to develop innovative solutions that drive improvements and efficiencies
- Work with global teams and businesses to identify opportunities and leverage “one best way”
Control and Compliance Focus
- Understand financial services regulatory environment and associated checks and controls required with explicit ownership and focus to ensure no breaches
- Manage regulatory requirements and compliance reporting obligations
- Maintain strict control environment with appropriate segregation of duties
- Ensure process and procedures minimise risk of loss to Moneywise, FCTG and all stakeholders and actively identify areas of risk to be mitigated
You will do well in this role if you have:
- A minimum of 5-7+ years in a General Manager position or similar
- Deep understanding of the financial services industry in Australia and globally
- Solid commercial acumen with experience managing budgets, forecasts, and P&L accountability
- Proven ability to lead global teams, drive business performance, and execute strategic goals
- Strong interpersonal and communication skills with the ability to influence and collaborate across all levels
- Tertiary level qualification in Financial Planning, Business or related field
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Irreverence. Ownership. Egalitarianism.
** Please advise your leader before applying**
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
