At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
We are looking for a dynamic and commercially minded Business Development Manager to drive strategic partnerships, commercial growth, and innovation across our loyalty ecosystem. This role will be responsible for identifying, negotiating, and managing high-impact partnerships that enhance member value, drive engagement, and deliver revenue growth.
This role can be based out of our Sydney or Brisbane office.
Day to Day:
- Identify and secure new commercial partnerships across everyday and lifestyle industries through end-to-end negotiation and deal execution
- Collaborate with partners and internal teams to develop joint value propositions and go-to-market strategies
- Work with Partner Success leader, technology, and marketing teams to integrate partner offers into the rewards program
- Own revenue targets and commercial KPIs for partner sales, developing business cases and financial models in collaboration with finance
- Ensure partnerships meet financial objectives by packaging solutions that drive profitable growth and performance
- Monitor market trends and competitors to inform sales and partnership strategy and drive innovation in offer design, earn mechanics, and member engagement
- Build strong cross-functional relationships with internal teams and represent the loyalty team at industry events, conferences, and partner meetings
- Foster open partner communication, champion innovation and customer-centricity, and drive continuous improvement of the loyalty program
You will have:
- 7+ years in business development, partnerships, or commercial roles—ideally within loyalty, retail, or fintech
- Proven experience in commercial strategy, preferably within financial services or loyalty
- Strong analytical and quantitative skills, with proficiency in business case development
- Ability to work collaboratively in a fast-paced, dynamic environment
- Exceptional interpersonal, negotiation, and presentation skills for engaging industry and senior stakeholders
- Strong ability to synthesize market data and drive data-informed decisions
- Experience influencing cross functional teams and working with external partners to drive success
What’s in it for you?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-ME1#LI-Onsite
