Start your Journey

Are you passionate about travel and eager to help others explore the world? We’re looking for enthusiastic, motivated individuals to join our customer service team! 

At Ignite Travel Group, our goal is to ignite a passion to experience the world through curated holiday packages. We are destination experts and hand-select the best inclusions for both our customers and partners alike.

We are currently looking for an After Sales Future Team Leader to join our Customer Service Team. This is an excellent opportunity for experienced consultants who are looking to move away from direct sales and into a more customer-service oriented role.

What We Offer:

• Comprehensive Training: Learn the ins and outs of being a Team Leader within the travel industry.
• Supportive Environment: Join a friendly team that values growth and collaboration.
• Career Advancement: Opportunities for promotion and professional development.

What you'll be doing...

• A future team leader plays a pivotal role in shaping the success and culture of their team. Their responsibilities go beyond task delegation—they're about vision, empowerment, and adaptability
• Set clear goals and vision aligned with organizational objectives
• Drive innovation by encouraging creative thinking and embracing new technologies
• Anticipate future trends and prepare the team for evolving challenges
• Managing the aftersales aspect of our customer’s holidays
• Finalising accurate payments
• Maintaining professional and accurate customer records
• Delivering on service targets

Who You Are:

• Excellent communication and interpersonal skills.
• Quick learner and adaptable to new challenges.
• Customer service focused
• Strong attention to detail
• Ability to interpret customer needs and provide suitable solutions
• Be solutions focused with great ability to problem solve
• Enjoy a fast paced environment 
• Inspire and motivate through storytelling, empathy, and clarity
• Advocate for the team’s needs and represent them in broader organizational discussions
• Model integrity and ethical behavior
• Champion diversity, equity, and inclusion in hiring, collaboration, and leadership

Your awesome extras...

    📚 Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations

   🚀 Catapult your career across a network of brands and businesses in an evolving industry

   ✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

   👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

   🌴 Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks

   💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

   👐🏻 Take volunteer leave as part of giving back to the local community

Ready to Start Your Journey? If you’re excited to kickstart your career in the travel industry, we want to hear from you! Apply now and let’s embark on this adventure together!

Explore the world and make a difference—one customer at a time!

#LI-KP1#IGNT#LI-Onsite

*** Please advise your leader before applying ***