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About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity

As a part of Operations team you are responsible to ensure that all field staff and partners directly involved within a booking execute the operational standards and requirements that will drive the customer satisfaction and productivity.

This will involve the delivery of best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements of the ways we operate our products. 

Responsibilities 

• Scheduling guides for assigned accounts
• Schedule and ensure all meet and greet and transportations services are confirmed
• Preparing documents for tour guides
• Conduct guide briefing
• Ensuring all logistic information of each booking is correct
• Ensure 24/7 supports on the ground for client’s complaints and incidents, in close corporation with Reservation.
• Preparing Guide payment
• Double check costs

Essential Qualification and Experience;

• Previous experience in tourism or DMC an advantage
• Degree in tourism and hospitality is an advantage
• Fluent in national local language and intermediate to advanced level of written and spoken English is essential
• Japan citizenship is essential

About you

• You have an ardent desire for structure, high organizational skills and love working according to procedures and schedules.
• You thrive on being meticulous and methodical.
• You can work shift work 

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!