SRE Technical Lead
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
As a SRE Tech Lead at Flight Centre Travel Group, you will play a pivotal role in shaping and managing our DevOps practices and infrastructure. You will lead DevOps and SRE practice and collaborate closely with cross-functional teams to ensure the reliability, scalability, and security of our travel platform. Your expertise will be essential in streamlining development and operations, automating processes, and implementing best practices for CI/CD pipelines.
Key Responsibilities
- DevOps Governance: Bring together different stakeholders in the enterprise application development lifecycle and collaboratively works toward setting responsibilities, objectives, and timelines for each activity in the DevOps pipeline.
- Operating Model Evolution: Expertise in streamlining development and operations, release and deployment, automating processes, implementing best practices for CI/CD pipelines and change management.
- DevOps Strategy: Develop and execute the DevOps strategy for the Corporate Technology organization, including infrastructure as code (IaC), automation, monitoring & observability and SRE (Site Reliability Engineering) practices.
- Technical Leadership: Lead the DevOps & SRE practices, providing guidance, coaching, and fostering a culture of collaboration and continuous improvement.
- Infrastructure Management: Manage and scale our cloud-based infrastructure (Azure) to meet the needs of our growing travel platform.
- CI/CD Pipeline: Design, implement, and maintain efficient and reliable CI/CD pipelines to accelerate the software development lifecycle.
- Automation: Identify opportunities for automation and implement tools and scripts to streamline deployments, configuration management, and other operational tasks.
- Security: Collaborate with the security team to ensure the security and compliance of our infrastructure and applications.
- Monitoring and Alerting: Implement robust monitoring and alerting solutions to proactively identify and resolve issues in our production environment.
- Performance Optimization: Continuously analyze and optimize system performance, scalability, and reliability.
- Documentation: Maintain clear and up-to-date documentation of the infrastructure, processes, and procedures.
- Continuous Improvement: Track KPIs/metrics (DORA) and continuously improve reliability, availability, and serviceability.
- Cost Management: Monitor the cost and consumption of Azure resources, ensuring cost-effectiveness and resource allocation.
Experience & Qualifications
- Proven experience (7+ years) as a hands-on DevOps Engineer/SRE, with a strong background in infrastructure and automation.
- Previous experience leading projects and continuous improvement initiatives.
- Extensive knowledge of cloud platforms (Azure).
- Extensive knowledge of infrastructure as code (Terraform, Ansible, Bicep etc.).
- Expertise in containerization and orchestration tools (Docker and Kubernetes).
- Proficiency in CI/CD tools (Github Actions, Jenkins, GitLab CI/CD, etc.)
- Strong scripting and coding skills (Python, Bash, etc.).
- Experience with monitoring and logging tools (Datadog, Grafana, Prometheus, ELK stack, Azure App Insights etc.).
- Knowledge of all things networking: TCP/IP, ICMP, SSH, DNS, HTTP, SSL/TLS.
- Knowledge of storage systems, RAID, distributed file systems, HDFS, NFS, iSCSI/CIFS.
- Ability to compile and install Unix / Linux applications from source, test, and create package managed versions of such.
- Working knowledge of firewalls, VPN, routing, switching, load balancing, security, and DNS.
- Familiarity with security best practices and compliance standards.
- Extremely proficient with the Unix command line, shell scripting, and configuring systems monitoring tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Ability to fight fires at scale, wrestle with lost instances on Azure/AWS, and can troubleshoot awry processes and servers with your eyes closed.
- Strong communication, interpersonal and influencing skills.
- A strong desire and ability to learn quickly.
- You are excited about providing services that affect millions of users at the world's largest companies.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
#LI-AG1#FCTG#LI-Hybrid
Location – Toronto, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For this position, we anticipate offering an annual salary of $130,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
