Junior Credit Controller
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
Flight Centre Travel Group (FCTG) is one of the world’s largest travel groups with a vast leisure and corporate travel sales network that extends throughout four major regions: Australia and New Zealand, The Americas (specifically the United States, Canada and Mexico), EMEA (the United Kingdom, South Africa, Ireland, Europe and the United Arab Emirates), and Asia (including India, China, Hong Kong, Singapore, Malaysia and Japan).
Our Americas company is looking for a motivated Credit and Collections Junior Associate to join our dynamic central finance team (CCF) in the corporate business. This role reports to the Credit Control Manager and works with internal teams including other finance teams, operations and sales, and external clients when necessary.
Key Responsibilities
The role requires someone with the ability to balance efficiently processing reconciliations and investigating payment queries. You should possess outstanding communication skills, deductive reasoning, as well as knowledge of practices related to debt collection. Candidates for this high volume, fast-paced position, will be required to adopt the following responsibilities:
- Performs client account payment reconciliations.
- Research and reconciliation of unapplied credits and open journal entries.
- Keeps detailed records of collection activities and conversations in our ERP system.
- Looks for ways to improve our processes and generate efficiencies.
- Provides exceptional customer service experience to our clients.
Experience & Qualifications
- A bachelor's degree in accounting, finance, business, or a related field.
- 2+ years in bookkeeping, accounts receivable, credit and travel industry experience an asset.
- Ability to work independently with remote supervision to accomplish team goals and objectives.
- Excellent professional verbal communication skills, with an ability to keep calm under pressure.
- Impeccable attention to detail, particularly numbers, spelling, and dates.
- Highly adaptable and able to pivot to meet the needs of the business.
- Familiarity with ERPs (preferably D365) to analyze payment patterns and enter data.
- Detailed working knowledge of Microsoft including Excel, Teams, Outlook, and Microsoft Dynamics 365.
- Strong analytical and problem-solving skills.
- Proven time management and organizational skills.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
#LI-AG1#FCB#LI-Hybrid
Location – Toronto, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering a salary range of $47,000 - $51,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
