Our Luxury division is a leading global house of luxury travel brands, providing an incomparable ecosystem of luxury travel products, unparalleled experiences and benchmark services to our hand-selected collection of leading travel businesses.
As the Head of Product for Luxury, you will be responsible for driving growth in our Technology Products in line with the overall Global Luxury strategy. Working closely with the Chief Product Officer and Global Executive team to formulate and execute a product strategy that aligns with the overall brand goals, objectives and priorities to achieve growth in sales, customers and conversion.
If you enjoy collaborating with cross-functional teams including engineering, product, sales, marketing and operations to ensure the best opportunities contribute to product success, please apply!
Day to day:
- Lead the Technology Product team in executing and prioritising features and functionality that drive commercial outcomes and business ROI that are aligned to objectives & key results
- Surface data-driven insights to help with product decisions and prioritisation
- Develop and maintain a deep understanding of our clients, their needs and pain points to inform product decisions
- Monitor product performance and iterate based on client feedback and market trends
- Work closely with our brands, travel product, sales and marketing teams to develop effective go-to-market strategies that drive product adoption, conversion and revenue growth
- Manage the product lifecycle from ideation to launch, ensuring product quality and timely delivery to ensure we meet investment timelines and sales growth targets
- Become an expert in your domain, live and breathe the product, advocating on behalf of customers and test ideas and solutions through product demos and usability or A/B testing
- Hire, train, and mentor product managers to develop their skills and ensure high-quality product development
- Track outcomes using OKRs including championing Luxury throughout Leisure & Supply Project Management and Engineering teams and working closely with Global executive teams
You'll be perfect for the role if you have:
- 6-8+ years of experience in product management or similar field, with a focus on delivering measurable business ROI
- Experience with travel agency, online travel distribution, and other consumer facing internet-scale environments
- Strong understanding of the travel or retail industry
- Proven track record of developing and launching successful products that deliver business & client outcomes
- Experience in or leading digital transformation to maximise product brand and commercial value
- Strong analytical skills with experience in data-driven decision-making
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams
- Ability to lead, coach, and mentor a team of product managers
- Strong understanding of Agile development methodologies and product management best practices
- Able to understand both risks and opportunities from technology disruption and help process experts minimise internal disruption
- Adopt a consultative approach in understanding the needs or requirements of internal and external stakeholders
- Ability to communicate and articulate ideas to both technical and nontechnical audiences
- Bachelor's or Master's degree in Computer Science, Engineering, Business or related field
- Flexibility with working hours - due to the Global nature of this role
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Why Flight Centre?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days: the opportunity to create, collaborate, and bring innovative concepts to life with dedicated innovation days!
🧑💻 Dedicated Engineering Days: hosted by technology partners off-site, staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Tech Learning Tools: access to learning tools such as Udemy for ongoing technical skills development
♀️ Encouraging Equality: Join our Women in PM&E community, a comprehensive program aimed at fostering gender diversity, empowering, and supporting women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism.
#LI-KC1#LI-onsite
