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Hello!

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

Job Summary: 

We are seeking a hands-on QA Lead who nurtures quality mindset to head our quality assurance team and ensure the delivery of high-quality software products. The QA Lead will be responsible for developing and implementing test strategies, managing the QA team, and collaborating with cross-functional teams to drive continuous improvement of our testing processes. This role includes project and release management responsibilities, ensuring that all quality standards are met before deployment.

Day in the life:

• Develop and implement comprehensive test plans and strategies to ensure software quality.
• Oversee the QA team, providing guidance, training, and performance evaluations.
• Collaborate with product managers, developers, and other stakeholders to understand requirements and define testing criteria.
• Ensure effective communication and reporting of test progress, issues, and risks to relevant stakeholders.
• Manage and maintain testing environments and tools.
• Identify areas for process improvement and drive initiatives to enhance testing efficiency and effectiveness.
• Perform root cause analysis of defects and collaborate with development teams to resolve issues.
• Stay updated on industry trends, tools (low code/no code automation tools), and best practices (shift left & shift right testing) to continuously improve the QA process.
• Plan, schedule, and manage QA activities to ensure timely delivery of projects, monitoring project scope and resources to ensure alignment with project goals.
• Coordinate and manage the release process, ensuring that all quality standards are met before deployment.
• Develop and manage processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Communicate quality standards and parameters to the QA team, product development team, and other relevant staff.
• Roll up the sleeves and work alongside the team for test designing, test execution, defect logging, defect triage.
• Coordinate and participate in product testing, including regression testing and user acceptance testing (UAT).
• Review client, customer, and user feedback, and incorporate it into the QA process (feedback loop).
• Build test automation strategy and ensure that the team focuses on both automation and manual testing.
• Develop and maintain regression suites and release notes.

You'll be perfect for the role if you have:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 8-10 years of experience in software quality assurance, with at least 2 years in a leadership role.
• Strong understanding of software testing methodologies, tools, and best practices.
• Experience with automated testing tools and frameworks (e.g., UiPath, Cypress).
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to lead and manage a team effectively.
• Experience with Agile/Scrum methodologies.
• Project management experience is highly desirable.
• Experience with release management processes and tools.
• Well versed with governance, gatekeeping, quality metrics and reporting.

Preferred Skills: 

• Advanced certification in software testing (e.g., ISTQB-CTAL).
• Familiarity with non-functional testing and tools.
• Experience with Azure DevOps and continuous integration/continuous deployment (CI/CD) pipelines.

Work Perks! - What’s in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary 

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave 

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people 

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people 

Paternity Leave: We ensure that you can spend quality time with your growing family 

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons  

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! 

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.