- Looking for more flexible working arrangements?
- More of a problem solver than a salesperson?
- Struggling to find the time to work and study?
- Needing to find a better balance between your career and family?
About the Opportunity
If you are an experienced travel consultant and are finding yourself in one of the above positions...then Flight Centre Travel Group's (FCTG) Corporate After Hours Customer Care team is for you!
We are currently seeking experienced travel industry experts looking for flexibility in a part-time role.
The Corporate travel division comprises a diverse range of corporate travel brands, headlined by the global powerhouses of FCM, Corporate Traveller and Flight Centre Business Travel.
Corporate Customer Care is one of Flight Centre's most integral support businesses, assisting our Corporate clients across the world.
To be successful you will have:
- Minimum 1 year of retail travel and/or corporate travel agency experience - only experienced travel consultants will be considered
- Sabre/GDS system experience is ESSENTIAL
- Ability to interpret fare rules, change fees, additional collections
- Exceptional customer service and problem-solving skills
- High degree of accuracy and attention to detail
- Excellent written and verbal communication skills
- Ability to work under pressure, manage time effectively and meet deadlines
- Ability to meet challenges with resourcefulness and work autonomously
- Flexibility to work a rotating roster based on a 24/7 business
- Experience in Lumina/Portal systems and self-ticketing are highly desirable
Remuneration:
Salary: OTE $70,000 - $85,000 plus super p.a. (pro rated for part time)
Retainer: $70,000 + plus up to $15,000 in additional rates for shift work
Additional allowances: Optional overtime on offer monthly, so you can earn more!
Ideal for Part-Timers:
0.6 FTE: approx. 48 hours/fortnight, minimum of 2 full weekends per month required
0.8 FTE: approx. 64 hours/fortnight, minimum of 2 full weekends per month required
Business opening hours: Open 24 hours daily, year round
Examples of potential shift times: 0700-1530, 1200-1830, 1530-2330, 1830-0300, 0100-0930, 0300-1130 with flexible options available
Position can be based in all AU cities with FCTG head offices
What you will enjoy:
- Unique Culture: you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
- We love to travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more
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Development: individualised Learning & Development pathway options
- Exclusive Staff Discounts: accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
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Balance: flexible working arrangements available
- Brightness of Future: career opportunities in a network of brands and businesses across the globe - we prefer to promote from within
- Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
- Mental Health: support, mindfulness activities and Employee Assistance Program for staff and family
- Social: regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025)
- Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
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Sustainability: the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change
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Click HERE to learn more about working at Flight Centre Travel Group
We Value You!
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you!
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or visa sponsorship. Remote working options are not available for this position.
#LI-CM1#FCMAU#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
