Commercial Finance Director
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.
Corporate Traveler Americas is seeking a Commercial Finance Director focused on Growth and Client Retention. The role will work closely with the Sales Leader, Marketing Leader and Regional Business Managers to drive profitable growth for the USA division. The successful candidate will have advanced analytical skills, be able to build strong commercial relationships with all levels of the business and be driven to provide insights and opportunities to the business.
About The Opportunity
As Commercial Finance Director – Growth & Retention, your primary focus will be to drive revenue growth and customer retention through in-depth market analysis, data-driven insights, and strategic collaboration with the Sales and Marketing teams. You will identify key market opportunities, analyze performance trends, and recommend actionable insights to optimize sales strategies. Your role is pivotal in supporting Corporate Traveler’s growth by leveraging data to understand and penetrate target markets and industries.
Key Responsibilities
Sales Growth & Retention Strategy
- Develop and implement data-driven strategies aimed at driving sales growth and improving customer retention.
- Collaborate with Sales and Marketing teams to identify key growth opportunities within specific markets, industries, and customer segments.
- Analyze sales performance and trends to recommend adjustments in pricing, promotions, and sales tactics.
Market & Competitive Analysis
- Conduct detailed market and competitor analysis to identify potential growth areas, emerging trends, and risks.
- Evaluate customer behaviors, purchase patterns, and preferences to help Sales and Marketing teams refine their approach.
- Provide insights on competitor strategies, market share, and positioning to help optimize sales and marketing efforts.
Performance Monitoring & Reporting
- Develop and maintain dashboards to track key performance indicators (KPIs) for sales growth, retention, and customer satisfaction.
- Regularly report on sales metrics, customer retention rates, and market penetration to senior leadership.
- Analyze post-campaign performance to determine ROI and effectiveness of targeted marketing initiatives.
Customer Segmentation & Targeting
- Conduct customer segmentation analysis to identify high-potential markets and industries.
- Work with Marketing to refine customer personas, tailoring campaigns to attract and retain key customer segments.
- Identify and target key customers, industries, and regions for sales expansion and retention initiatives.
Collaboration & Stakeholder Engagement
- Partner with Sales, Marketing, and Product teams to ensure alignment on growth strategies and goals.
- Provide insights and recommendations to leadership on opportunities for business development and product-market fit.
- Act as the liaison between commercial teams and data/analytics functions to ensure data accuracy and actionable insights.
- Act as the liaison between commercial teams and transactional finance functions to ensure data accuracy and actionable insights.
Forecasting & Financial Analysis
- Support financial planning processes by providing sales forecasts and revenue projections based on market trends and historical data.
- Conduct profitability analysis by customer segment and industry to guide pricing strategies and investment decisions.
- Collaborate with Finance and Sales Operations teams to ensure financial targets align with growth strategies.
Experience & Qualifications
Education
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- A Master’s degree or professional certification (e.g., CFA, CIMA) is a plus.
Experience
- 10+ years of experience in comparable role, preferably in sales growth and/or marketing analysis.
- Proven track record of driving sales growth and customer retention through data analysis and strategic insights.
- Experience working closely with Sales and Marketing teams to align strategies and deliver results.
- Experience in the Travel and/or Technology industry preferred but not essential
Core Skills
- Expert level proficiency in Excel, SQL, and business intelligence tools (e.g Power BI).
- Experience with CRM systems (e.g. Salesforce) and Google analytics.
- Strong understanding of financial modeling, forecasting, and business analysis.
- Ability to analyze complex data sets, identify trends, and develop actionable insights.
- Excellent problem-solving skills, with a focus on driving business growth through data-driven decision-making.
- Strong interpersonal and communication skills, with the ability to influence cross-functional teams.
- Ability to present complex information in a clear and concise manner to stakeholders at all levels.
Key Competencies
- Growth Mindset: Proactively identifies opportunities for business growth and revenue generation.
- Commercial Acumen: Strong understanding of market dynamics, pricing strategies, and sales processes.
- Collaboration: Ability to work effectively across departments to achieve common goals.
- Attention to Detail: Precision in data analysis and reporting, ensuring insights are accurate and actionable.
- Customer Focus: A deep understanding of customer needs and behaviors to drive retention and loyalty.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
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Location – New York City, New York
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $130,000 - $150,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
