Chief Privacy Officer
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
The Regional Chief Privacy Officer (CPO) role is a senior member of the global Privacy function, reporting into the Group Chief Privacy Officer. The successful candidate will have a strong privacy background, will develop and manage Flight Centre Travel Group's privacy management program across their region, and will be accountable for compliance within the region for all matters related to data protection.
The Regional CPO will coordinate with their counterpart CPOs in other regions and senior business stakeholders within their own region. They will also work with local complementary functions (e.g., Information Security, Legal, Enterprise Risk) to ensure compliance with applicable local and trans-national legislation, provide expert advice to the regional business in data privacy matters, respond to incidents, and drive change as required.
The successful candidate with know how to persuade and enable the business, while at the same time maintaining independence. In their role, they will be representing Flight Centre Travel Group towards internal and external stakeholders, including employees, customers, and regulators.
Key Responsibilities
- Follow directions of the Group CPO, and work with the Group CPO and other regional CPOs to develop, implement and maintain FCTG’s continuous data privacy program, privacy policies, procedures and documentation for the processing of personal data.
- Co-ordinate activities with appropriate members of the organisation (e.g., business leads, process owners, development teams, technology, legal, information security, enterprise risk, ethics and compliance, HR, etc.)
- Conduct regular compliance assessments to ensure that Flight Centre Travel Group's legal privacy requirements under applicable local laws are being met.
- Conduct vendor assessment and undertake due diligence processes as required to identify, quantify and address privacy concerns.
- Work with legal to review data privacy requirements within client contracts and ensure third-party suppliers' contracts meet FCTG privacy requirements.
- Support bid-writing teams in RFP responses in relation to data protection matters.
- Present to existing and potential corporate clients to address their privacy concerns.
- Lead the enterprise's response to privacy incidents and notify regulatory authorities of data breaches where required.
- Conduct or oversee privacy awareness campaigns, training and orientation for all employees, helping drive culture change where required.
- Report findings in a structural, transparent and business-relevant manner to regional SWOTs.
- Serve as the internal advisor to interpret privacy-policy-related questions. Work closely with the technology and development teams to anticipate/address privacy issues in new and existing systems and applications.
Experience & Qualifications
Required:
- Bachelor's degree or higher in business administration, law, finance, accounting, engineering, science and technology studies, IT or a related discipline or equivalent experience.
- Certified Information Privacy Professional (CIPP) for region of responsibility if available, and/or Certified Information Privacy Manager (CIPM).
- Five+ years of experience in privacy, data protection, privacy law, risk management, auditing and/or compliance.
- Detailed knowledge of regional privacy regimes.
- Knowledge of the privacy aspects of product development including privacy/security by design and default and data minimisation.
- Knowledge of international data transfer mechanisms (e.g., EU model clauses and/or Binding Corporate Rules).
- Experience or familiarity with governance, risk and compliance (GRC) methodologies.
- Strong analytical and problem resolution skills. Sound business judgment, with the ability to think strategically and give practical advice by balancing business needs with legal risks.
- Strong written and verbal communication skills, and the ability to work well with a diverse client base to articulate the importance of customer privacy.
- Ability to maintain documentation, records and archives in an orderly, transparent fashion.
- Willingness to travel as required.
- Being available for incident and emergency handling outside standard office hours, where necessary.
- Has the accessibility and ability to interface with, and gain the respect of, stakeholders at all levels and roles in the company.
- Is comfortable promoting privacy up and down the management chain, including audiences who have varying levels of familiarity with the topic.
- Can work independently, see what needs to be done and has the initiative to take ownership.
- Has good judgment, a sense of urgency and has demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity.
Desired:
- Familiarity with cloud computing, online services, web and enterprise applications, and data analytics.
- Experience in ISO 27001, ISO 27701, NIST and/or PCI DSS.
- Prior experience with privacy in Retail or Corporate Travel Management Services and/or experience with privacy in internet or high-tech companies.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
#LI-SM1#FCB#LI-Onsite
Location – Toronto, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $175,000 - $215,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
