Customer Support Coordinator - Envoyage
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Job no: 524280
Brand: Envoyage
Work type: Full time
Location: Auckland, Central
Categories: Operations & Professional Services
Open up the world to those who want to see _ whakatuwhera te ao ki te hunga e hiahia ana ki te kite
Be the first point of call providing email and phone support across the Envoyage network, delivering a highly personalised service to existing and new members of our independently owned travel broker network and agency members.
About the role. Mō te Tūranga
- Action and complete all cases in Salesforce, respond to emails and answer phone calls in a timely and accurate manner
- Provide day-to-day support, ensuring delegated tasks are completed
- Assist with the introduction of new suppliers and their systems
- Establish and build relationships with Envoyage and Flight Centre teams to ensure seamless delivery of all support matters
- Assist with documenting procedures and training material for new members & staff
- You'll have a background in travel and experience with one or more GDS systems
- You'll be highly organised and detail oriented with strong time management skills
- You'll have demonstrated problem solving skills and enjoy identifying and fixing issues
Some of our benefits. Ngā mea e tukuna ana e mātou
- A fun and connected culture, awards, conferences, national and global celebrations!
- Quarterly ‘buzz nights’ to celebrate with our people, recognise success and just have a great time! (if applicable)
- We actively encourage and support professional development and brightness of future #BOF
- An Inhouse health and wellbeing team providing free consultations, webinars, courses and global challenges!
- Free financial planning advice
- Discounted personal travel
- We’re a global company, with global opportunities – including the option to work overseas in the future if you need more travel in your life (who doesn’t!)
- Study, educational and volunteer leave!
- Multiple leave policies to meet your personal needs
- Employee engagement surveys
- Hybrid working environment for work life balance
About Envoyage:
Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world.
As part of Flight Centre Travel Group, we’ve got the breadth, reach and expertise to equip travel businesses with everything needed to succeed. We know that just as every trip is unique, so is every travel business. This is why we’ve created Envoyage with travel advisors in mind.
Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering as they need to succeed, grow and thrive.
https://join.envoyage.com/nz/home
About Flight Centre. mō mātou Flight Centre
Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
Over the past 40 years, we’ve celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award!
Come as you are. Nau mai, whakatau mai
We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders and we embrace diverse cultures, backgrounds and perspectives. We have an irreverent culture of taking our business seriously but not ourselves.
So come and join our team of Flighties, and help us open up the world to those who want to see.
Click Apply Now! And let your career take off with Flight Centre
tono mai!
| #LI-NL1 #ENVNZ #LI-Hybrid |
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