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About the Opportunity:

The Travel Academy is Flight Centre's externally facing education business that offers a university level Diploma in Travel and Tourism. Enrolment Consultants are first point of contact for students wishing to study Travel and Tourism with the FC Travel Academy (FCTA).

You will be the driver of revenue into the FCTA business. The expectation is that you will control the sales conversation and  processes with interested candidates. This includes the outcomes from those sales conversations being a qualified student leading to an enrolment, a follow up or a known reason for not applying.

 

What you will be doing:

Course Enrolments

• Follow standardised sales process and systems for responding to course enquiries using sales skills in order to convert course enrolments
• Inform candidates about unique course highlights including value propositions of studying with Australia’s largest travel brand, program options available to students, access to industry trainers and ongoing recruitment support to students
• Follow enrolment processes to determine student suitability to entry requirements
• Complete enrolment administration ensuring students are set up correctly for their course
• Facilitation of Travel Academy information sessions
• Facilitate the administrative tasks required of the University’s admission procedures

Student Engagement

• Support facilitators using structured communication with students around assessment progression and completion
• Ensure quality student experience and handover to facilitators and internal recruitment team 
• Provide information regarding course options and job outcomes

Business Focus

• Awareness of budgets and key business drivers
• Understanding and belief in the business plan
• Relationship building with all internal Flight Centre Travel Group staff to promote the FCTA brand

 

What you will need:

Essential

• Minimum 1-2 years of proven sales/customer service success, working to targets/KPIs
• Inbound/outbound call centre experience
• Proficient in Excel/CRM systems experience
• Excellent communication skills, both written and verbal
• Customer focus
• Attention to detail with ability to multi-task

Added Advantage

• Understanding of Vocational Education and Training (VET) and/or Higher Education/University sector
• Travel and Tourism industry experience
• HubSpot CRM experience
• Former Travel Academy student
• Tertiary qualifications

 

What's in it for you:

• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: individualised Learning & Development pathway options
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: including family and friends, on flights, hotels, tours, cruises, travel insurance and more
• Flexibility: Monday to Friday week, business hours with flexible/hybrid options
• Brightness of future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.  
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you! 

 

Any questions?  You can contact us HERE

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or visa sponsorship. Remote working options are not available for this position.