About Us
Flight Centre is an award-winning travel retailer with hundreds of stores around the globe. Our purpose is to open up the world for those who want to see which means creating incredible, life-long travel memories for our customers. We are famous for our fun and rewarding culture and exciting career opportunities. We’re a company built by travellers for travellers and our benefits reflect this. We not only want to open up the world for our customers, but also for our people so you can experience destinations first-hand. If you have a passion for travel and are looking for a fun and rewarding career, Flight Centre is your next destination.
The Role
We are on the hunt for a Head of Leisure Marketing to lead a successful Flight Centre UK Marketing team. In this role, you will report to both the Flight Centre UK General Manager, along with the Flight Centre Global Marketing Leader and be part of the wider Flight Centre Global Marketing Leadership team.
In this role, you are responsible for the implementation and optimisation of all Flight Centre global initiatives in your market, and the planning, production, implementation and reporting of regional based retail, tactical and local area marketing strategies.
You will work actively to deliver effective marketing strategies and campaigns that drive profitable sales, targeted market share growth and enhance the Flight Centre brand profile. You will understand customer and product lifecycles and understand how to create channel and media plans that allow you to reach your customers and drive retail growth.
As this role will support Flight Centre Global Marketing strategies, flexibility will be required to join calls outside of standard business hours on occasion. In this role you will report directly into the Global Head of Marketing and FCUK Operations Leader.
Responsibilities
• Work with your leadership, local area and agency teams to build and execute marketing plans
• Set, monitor and report on team channel and performance goals
• Ensure brand and retail messages are strong and consistent across all channels and marketing efforts
• Analyze consumer and media behavior in your market
• Manage the Flight Centre UK retail marketing budget, ensuring your channel mix is optimal and providing ROI signals against all marketing strategies
• Participate in fortnightly, quarterly and annual planning of company objectives
• Represent the Flight Centre brand by ensuring all advertising materials are representative of the Flight Centre tone of voice and meet overall brand and legal guidelines
Qualifications
• 2+ years' experience in Marketing Management roles
• Sound understanding and knowledge of retail travel, wholesale travel & airline industries
• Strong time management skills
• Exemplary attention to detail
• Excellent written and oral communication skills
• Outstanding customer service skills (demonstrated to both internal and external customers)
• Ability to communicate professionally & effectively with all internal and external stakeholders, on all levels
• Ability to manage multiple projects with competing deadlines at any one time
• Computer skills: proficiency in Microsoft suites
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