At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As the Senior Business Analyst you'll be experienced in analysing and identifying business needs and improvements.
You will be responsible for gathering requirements, documenting process, design and architecture and also be knowledgeable in business process improvement, software development life cycle methodologies, and experience in creating commercial business cases to understand the ROI of opportunities.
In this role you will assist with driving efficiencies across internal processes and improving air technology platforms and products for FCTG Independent.
Day to day:
- Foster strong relationships with both internal and external project stakeholders, ensuring effective communication and understanding of the Business Analyst role
- Deep understanding and application of Business Analyst tools and techniques
- In conjunction with Product Leaders, Product Managers, Business Analysts, Engineering Teams, and Architects, develop strategies to determine the priority of strategic initiatives, highlighting risk, assumptions, issues, and dependencies.
- Manage project progress, track key milestones, and identify and document potential risks or issues affecting project timelines where appropriate
- Contribute to the development of product roadmaps and product plans
- Plan and drive scoping, requirements definition and prioritisation activities for complex initiatives.
- Plan and conduct workshops to discuss, elicit, define, and document requirements
- Review existing business requirement documents, ensure requirements are adequately defined and are aligned
- Identify and document potential risks related to requirements and assist cross functional teams in developing mitigation strategies.
- Establish requirements baselines and ensure changes to requirements are investigated and managed
- Evaluate existing processes, systems, and data flows to identify areas for improvement and innovation, providing recommendations and roadmaps for senior stakeholders
- Recommend and implement process enhancements to optimise project delivery and increase efficiency
- Contribute to the definition of organisational policies, standards, and guidelines for business improvement
- Leads the development of comprehensive stakeholder management strategies and plans
You'll be perfect for the role if you have:
- 5+ years in a business analyst role
- Experience using Atlassian tool suite (JIRA and Confluence)
- Previous airfare system experience
- Previous experience as a Business Analyst in a Product team working closely with Product Managers
- Previous project planning and Monitoring experience
- Requirements gathering and documentation experience
- Experience within travel or other internet-scale environments
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
