At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As the UX/UI Designer, you'll contribute to the design of customer-friendly, engaging, and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities, creating features and products that holistically balance the needs of our customers and the business. You'll play a key role in understanding user needs, shaping design solutions, and validating decisions through research and testing. This includes designing and refining user journeys, wireframes, prototypes, and UI components while collaborating with cross-functional teams to ensure a seamless and consistent experience across our digital ecosystem.
If you'd like to contribute to the definition and development of detailed customer experience designs from project inception, through to build and launch, we encourage you to apply! Assist with the creation of UX deliverables including scenario mapping, user journeys and workflows, information architecture, wireframes, and interactive prototypes.
Day to day:
- User-centred design and design thinking methodologies and techniques
- Focus on customer needs and objectives
- Conducting heuristic reviews of existing workflows and documenting recommendations for improvements.
- Plan and conduct UX research to seek insights into customer behaviour and needs
- Validate design decisions and concepts with data and user testing
- Identify and troubleshoot UX problems
- Illustrate design ideas using storyboards, process flows, prototypes and UI designs
- Liaise and present work to get buy-in on project initiatives with internal stakeholders to ensure design solutions meet both customer, consultant, and business requirements
- Work with product managers, product owners and engineers to gather and evaluates requirements
- Collaborate with other designers to ensure consistent customer experience across range of products
- Champion Experience Design with organisational stakeholders
- Work independently as well as in cross-functional teams within Product Management and Engineering (PM&E)
You'll be perfect for the role if you have:
- 2+ years experience as a UX/UI or Product Designer
- Experience with Figma, Sketch, XD or similar
- Strong skills in foundational UX/UI design
- Experience in both qualitative and quantitative research and analysis
- Thorough understanding of digital technologies and trends
- Experience using and contributing to a design system
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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