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About FCM

FCM is one of the largest global corporate travel management companies with presence in almost 100 countries worldwide, delivering personalised travel expertise, unique product and innovative technology to multi-national and large enterprise companies. Our specialist division, FCM Meetings and Events, are looking for the newest member of their Meetings team. This team are our resident experts when it comes to finding the right places, spaces and solutions for our clients.

About this opportunity 

As a Sourcing & Meeting Manager you will be expected to provide exceptional service to your dedicated client portfolio. Demonstrating passion, knowledge and commitment, with common and business sense. The successful candidate will have experience in as a consultant, or in customer service dealing with a variety of clients, be an excellent communicator, be self-motivated, with current knowledge of the M&E industry.

Accountabilities:

Customer Service- 45%

• Understand the value of the customer and how to offer exceptional & proactive customer Service to all M&E clients
• Venue sourcing and Group needs and how to deliver to expectational standard
• Always meet M&E SLA’s for response and turnaround times 
• Ability to handle service issues in a courteous enthusiastic manner
• Thrive under pressure with a high level of organisational skills
•  The ability to multi-task effectively, delivering both to our clients and our suppliers within timelines agreed      
• Ability to build effective relationships with customers and Suppliers
• Ability to listen and interpret customers' requirements correctly and deliver on these
• Ability to communicate in a clear jargon free manor with customer, supplier and internally
• To maintain effective and customer focused communication throughout with all stakeholders.

Negotiation with Suppliers- 10%

• Builds strong relationship with suppliers.
• Negotiates on behalf of the FCM M&E customer (for the best offering and best price for the client).
• Help grow our supplier network and contacts.

Communication -10%

• To maintain effective and customer focused communication throughout with all stakeholders.
• To respond to all client enquiries professionally and within the agreed timeframes and to ensure client satisfaction with the response.
• To communicate and delegate to the Coordinators within the team.

Self Development - 10%

• Self-motivation and morale
• Proactive in learning – take all opportunities to upskill on FCM and M&E Specific products, technology, and customer requirements
• Ability to adapt and change
• Engagement with business internal communication platforms

Productivity - 20%

• Sales ability to influence / persuade customers
• Ability to work towards targets and KPI’s
• Ability to maximise preferred suppliers
• Follow FCM OBW systems & processes
• Operational knowledge and capability of systems

Leadership - 5%

• Manage the coordinators job loads and delegate the portfolio
• Help educate and support their development in the M&E area. 

Experience required

Demonstrated effective customer service skills - Essential

Venue Sourcing or relevant industry experience - Essential

A knowledge of all major suppliers and relevant MICE products/destinations (CVENT) - Essential

Is efficient in using the Microsoft Office suite - Essential

Our award-winning work perks

• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at applications@flightcentre.co.uk

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