RSA - Corporate Traveller - After Hours Travel Manager

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Brand: Corporate Traveller
Work type: Full time
Location: Johannesburg North, Johannesburg South, Johannesburg East, Johannesburg West, Cape Town Southern suburbs, Cape Town Northern suburbs
Categories: Corporate & Group Travel

About Us

At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. We are watermelon (don’t worry, you’ll catch on.) And at our core, we believe that together we can do anything. Together, we are here to take it to the next level. Are you in?

About You

You will be responsible to provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

Working directly with the Team Manager this role is responsible for ensuring the necessary functions to fulfil our clients travel programme is exceeded. This role is an integral part between the client and our business and is often the first line of communication and relationship with the client and travelers.

Primary duties and responsibilities 

Customer experience:

  • Drive a customer service mentality by delivering on the brand CVP’s
  • You will be responsible for the customer experience from quoting, booking, queries, and complaint handling
  • Ensure enquiries are actioned as per agreed SLA.
  • Meet and exceed targets in client SLA and other key KPIs

Systems and processes:

  • Adhere to One Best Way finance process and procedures  
  • Demonstrating clear, open and honest communication internally and externally
  • Attend all conferences and team meetings.

Sales Ability :

  • Follow the one best way sales process
  • Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
  • Sales orientated and can work towards targets and incentives
  • Achieve monthly SLAs and incentives
  • Sales ability, drive brand initiatives for greater customer engagement & retention

Qualifications

  • Minimum of 3 years’ experience as a Corporate Travel Consultant
  • 3 years + Experience using Amadeus
  • Customer service experience
  • After hours experience advantageous
  • Extensive fares knowledge (Date changes, and refunds etc)
  • Dynamics (Back Office system) advantageous

What's in it for you

  • Generous remuneration structure and a highly competitive salary.
  • Discounted travel for family and friends booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
  • Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
  • Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).

#LI-LP1#FCB#LI-Onsite

Applications close: South Africa Standard Time

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