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About the Opportunity

Flight Centre Travel Group is powered by people and by software. It is crucial to our organisation that employees and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This individual will help to design and implement the company’s digital adoption initiatives, to ensure that Flight Centre is getting the most out of our digital assets. 

As a Digital Adoption Specialist, you will be responsible for helping the business strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organisation, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience and productivity.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

• Manage the implementation of WalkMe’s digital adoption platform across the company’s digital assets
• Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
• Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
• Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
• Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
• Apply presentation skills to demonstrate the messaging, specifications and desired benefits
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval
• Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Document solutions in UAT and user guides where applicable

We would love to hear from you if you have:

What's in it for you:

• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: Access to "LinkedIn Learning" for ongoing skills development - over 24,500 courses in over 20 languages!
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• We Love to Travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, travel insurance, attractions and more
• Flexibility: Monday to Friday week, business hours with flexible options 
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.  
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
• Our People: Flight Centre Travel Group is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

We Value You!

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you! 

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.