Tailor-made Travel Sales Support Star
Discova…
is on the lookout for a motivated, dynamic Tailor-made Travel Sales Support Team Member to join our high-reaching Sales team specializing in JAPAN as a destination!
About the Opportunity
As a member of the Discova Tailormade Support team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s product offerings and destinations. You will be customer obsessed and deliver a consistent high service both during and post-sale. You will be a key part in supporting our Tailormade Experts, and achieving our business goals.
You will have an eye for detail and go above and beyond to deliver a high level of customer service to our partners so they come back to us time and time again.
Your main responsibilities are:
- Regularly export pre-departure report to actively ensure all logistics details are ready for confirmed booking by timeline
- Assist concierge services
- Communicate with the agents on the process of making reservation and payment
- Assist with amendments to existing bookings, i.e. change of hotel, transfer time or experience as necessary post sale
- Working with reservations to make sure all elements of the booking are confirmed, and confirmations are issued within company guidelines
- Make sure all balance payments are made in accordance with partner terms and conditions
- Reviewing bookings made on our OTA portals to make sure all elements are properly confirmed by TM experts
- Support sales team in discrepancy report to Product, Loading team as necessary
- Coordinate with PPWs/ IT / Finance team to handle other administrative tasks for the team (onboarding, working tools: computer, user ID, payment) as instructed
About you
The Essentials:
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Minimum 1-year experience in the tourism industry or inbound tourism is desirable
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Fluent in both written and spoken English is required and other European languages would be an advantage
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Advanced computer skills and the ability to confidently learn new computer systems
The Attributes:
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Outstanding customer service skills
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Excellent organizational skills with the ability to be flexible
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Excellent communicator, comfortable communicating by phone, video calls, email, and chat/messenger
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High attention to detail
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Able to work under pressure and juggle multiple tasks
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Solution focused and great at problem solving
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Able to work independently and within a team assisting team members to help everyone achieve results
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Willing to travel on business when required
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Personally, aligned with Discova’s company purpose and values
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Proficient with Microsoft Office applications and Discova’s systems would be an advantage.
About Us
As a leading global destination management company, operating in numerous destinations across Asia and the Americas, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
