About the Opportunity
The Account Manager is responsible for the end-to-end coordination and delivery of air charter services for a key client in the mining and resources sector. This includes full ownership of flight planning, passenger manifest management, operational reporting, stakeholder liaison (including clients and aircraft operators), and on-ground supervision of charter movements.
You will require a high degree of flexibility to work outside standard hours and proficiency in using aviation booking platforms and coordinating with multiple operational stakeholders.
As this is an office-based role, candidates must be based in Brisbane, or willing to relocate.
What you will be doing:
Client Relationship Management
- Serve as the primary contact for the client, building strong, solution-oriented relationships
- Proactively anticipate and respond to client needs, roster changes, and special requirements
- Conduct regular client reviews and provide detailed performance updates
Flight & Operational Planning
- Coordinate all aspects of charter flight planning including schedules, aircraft allocation, ground handling, and turnaround requirements
- Liaise with aircraft operators to confirm aircraft availability, crew readiness, and technical specifications
- Interface with air charter booking tools and internal systems to manage flight data, allocations and reporting
Manifest & Passenger Management
- Prepare and manage passenger manifests, ensuring accuracy and compliance
- Collaborate with client FIFO coordinators to gather passenger data and address last-minute changes
- Ensure all operational systems are updated with real-time flight and manifest information
On-Ground Supervision
- Oversee passenger check-in, boarding, and departures, ensuring a seamless airport experience
- Coordinate with airport and ground staff for efficient turnarounds and on-time performance
- Act as on-site representative during peak charter windows or irregular operations
Reporting & Compliance
- Prepare daily, weekly, and post-flight reports including delay tracking, load data, and incident reporting
- Ensure all documentation complies with safety, quality, and contractual KPIs
- Work closely with the compliance team to maintain internal operational standards
Aircraft Operator Liaison
- Develop and maintain strong working relationships with multiple aircraft operators
- Ensure clear communication of flight plans, manifests, and operational requirements
- Escalate and resolve any issues relating to operator performance or service disruptions
Flexibility & Availability
- Work flexible hours to meet the demands of flight schedules, which may include early mornings, evenings, weekends, and public holidays
- Provide after-hours support for urgent client requests or operational issues
What you will need:
Essential
- 3+ years of experience in aviation, charter management, FIFO logistics, or a similar operational role
- Hands-on experience using charter or airline booking platforms (e.g. Leon, Avinode, or similar)
- Proven ability to manage multiple priorities and adapt to fast-paced operational changes
- Strong communication, coordination, and stakeholder engagement skills
- Proficiency in Microsoft Office suite, Salesforce and operational reporting systems
- Previous airport or aircraft handling experience
- Understanding of CASA regulations and air operator processes
Desirable
- Experience in mining/resource sector flight operations
What you will enjoy:
As part of the globally recognised Flight Centre Travel Group and based in its global HQ, we provide competitive benefits, travel perks, and the opportunity to work alongside aviation and travel professionals.
Located in South Brisbane, directly above the South Bank train station, our office is easily accessible and surrounded by the vibrant cafés, bars, and restaurants of South Bank.
Our staff also enjoy access to a discounted onsite gym, fitness classes and services, end-of-trip facilities, as well as an onsite café, restaurant, and bar—all at exclusive staff rates.
We Value You!
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We are an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status.
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
