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Regional Head of Account Management – Asia

Are you a strategic thinker with a passion for people, partnerships, and performance? Do you thrive on turning business relationships into long-term success stories?

We’re looking for a passionate and strategic leader to step into the role of Regional Head of Account Management, Asia — someone who can shape the future of Account Management, and continue to drive excellence with their deep understanding of our business, our people, and our clients. This is a great opportunity to make a regional impact in our exciting region!

About The Opportunity 

As our Regional Head of Account Management – Asia, you’ll be the driving force behind FCM’s client success and growth across the region. You’ll be responsible for managing your own portfolio of key clients and lead a diverse team of passionate Account Managers to deliver world-class travel programs that set new standards in service, strategy, and innovation that consistently adds value to clients’ travel programmes.

This is a hands-on, high-impact role — perfect for a strong people leader who thrives on collaboration, strategy, and driving meaningful results. You’ll balance local insight with regional influence, ensuring FCM continues to deliver innovative, value-driven travel solutions for our clients.

This is a role for a leader who intrinsically knows that data tells a story, relationships build business, and a great customer experience is at the center of our growth engine.

Key duties & responsibilities:

• Key leader in region: Be a customer-centric AM role model and drive Account Management excellence in our region with coaching and mentoring of our AM leaders
• Shape the strategy: Partner with global and regional business leaders to shape and deliver a best-in-class Account Management strategy across Asia.
• Grow relationships: Manage your own portfolio of key clients to role model our FCM’s approach to account management — nurturing trust, delivering value, and driving retention and growth.
• Spot opportunities: Confidence in a Challenger Mindset and turn insights into action by driving adoption of FCM’s tech, products, and services.
• Think big, act smart: Balance customer value with commercial performance to optimise both FCM’s margin and client satisfaction.
• Inspire and develop: Mentor and grow your team, building future leaders who deliver excellence every day.
• Collaborate globally: Work closely with teams across markets to create one powerful, connected FCM experience.

Job Requirements & Competencies: 

• You’re a strategic & commercial leader who can inspire teams and win hearts (and contracts!)
• You are results driven and thrive in solving challenges, driving performance, and celebrating success.
• Ability to lead with strong cross-cultural awareness and adaptability
• You understand the Asia corporate travel ecosystem, industry and commercial drivers, and what keeps clients loyal to our brand and offering.
• You’re a data-savvy relationship builder — from presenting & building connections with C-suite stakeholders to internal brainstorming sessions.
• You bring a customer-first mindset and a passion for elevating the travel experience.

At FCM, we move businesses forward to achieve their goals. You’ll join a vibrant, connected, and global community where your ideas matter, your growth is supported, and your impact is visible.

Apply today for your opportunity to shape the future of Account Management in one of the world’s leading travel management companies.

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