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About the opportunity 

The Reservation Manager at Discova Japan takes on a dual role, overseeing strategic and operational aspects. Strategically, they will collaborate with Discova Japan’s Country Manager and reservation teams to deliver exceptional customer service, boosting customer satisfaction and team productivity. This involves developing and implementing best-in-class service and creating unforgettable local experiences tailored to our key customer segments. 

About You 

The Essentials 

• Holding a bachelor's degree or a certificate in tourism and hospitality is advantageous. 

• Possessing a minimum of 3 years' experience in leading a high-performing tourism operations team is essential. 

• Fluency in written and spoken English and Japanese is required. Proficiency in a 3rd language is seen as a benefit. 

• Demonstrated leadership skills with the ability to foster teamwork while promoting diversity and inclusion. 

• A leader who can effectively use their negotiating skills, motivation, and creativity to proactively reduce business costs. 
  
  

The attributes 

• Well-developed problem-solving skills 

• Customer-centric with a commitment to high standards of service delivery 

• Strong collaboration and communication skills (verbal and written) 

• High attention to detail and strong time/priority management skills 

• Excellent interpersonal and presentation skills across cultures 

• Able to work independently or in a team environment 

• Flexible rotating roster that may include late nights, weekends, and early mornings, and adaptable to uncertainties/changing priorities and under pressure 

• Willing to travel for business when required 

• Proficient with Microsoft Office applications