Executive - Hotel Billback EMEA

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Brand: Finance, Procurement, Legal, Privacy, Property
Work type: Full time
Location: Noida, India
Categories: Administration

Key Responsibilities

  • Monitor and receive Conferma failure notifications via Outlook.
  • Access and review cases using the Conferma tool to identify missing or incorrect information.
  • Investigate root causes of payment deployment failures.
  • Validate booking and passenger details using the Amadeus system.
  • Review Passenger Name Records (PNRs) to confirm payment and booking data.
  • Source updated hotel or supplier contact details through Amadeus & Travel Weekly
  • Update and resend accurate virtual card details or Central Credit Account (CCA) information through Conferma.
  • Complete transaction updates using the Smartflow process in Amadeus.
  • Ensure all activities are completed within defined Turnaround Time (TAT).
  • Maintain accurate documentation and records of resolved cases.
  • Adhere to internal policies, compliance standards, and data security guidelines.
  • Support continuous process improvement initiatives.

  • Qualifications & Skills required:

     

    • 6 months – 1 year in customer service
    • Working knowledge of Conferma (virtual card/payment tool)
    • Experience with Amadeus (PNR review, Smartflow updates)
    • Understanding of virtual cards / CCA payments
    • Proficiency in MS Outlook, Excel, and Word
    • Ability to do web-based research for supplier/contact details

Applications close: India Standard Time

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