About the Opportunity
This is a rare opportunity to own and shape one of Flight Centre's most strategically critical product categories on a truly global scale. As Head of Product – Flights & Ancillaries, you'll be the category visionary and commercial engine behind our Flights & Insurance portfolio, driving strategy, supplier partnerships, product innovation, and performance across five global markets: Australia, New Zealand, Canada, UK, and South Africa.
This is a senior leadership role sitting within our newly established Global Product structure, reporting directly to the Global Product Leader. You'll set the direction, lead a team of specialists and tacticians, and leave a lasting mark on how Flight Centre competes in market.
What You'll Do
Lead Category Strategy & Performance Drive end-to-end accountability for Flights & Ancillaries across all regions and channels. You'll define the product range, set performance targets, and translate data into commercial action.
Champion Product Innovation Identify and develop exclusive FC product ranges and innovative travel experiences that differentiate Flight Centre in a competitive landscape.
Build Strategic Supplier Partnerships Work hand-in-hand with our Global Supply team to negotiate exclusive and always-on promotional offers.
Drive Operational Excellence Partner with internal teams to streamline product-to-market processes and reduce manual touchpoints.
Develop Your Team Provide clear leadership, coaching, and direction to a category team of specialists and tacticians across multiple regions, fostering a culture of data-driven decision-making and customer-centricity.
What You'll Bring
- 10+ years of travel product and industry experience
- 5+ years in a senior product or category management role
- Proven track record leading global or multi-regional product teams
- Deep expertise in flights: fare construction, GDS systems (Sabre/Amadeus), airline ticketing rules, interline agreements, and IATA/AFTA regulations
- Strong commercial acumen with demonstrable P&L results
- Experience driving product automation, system optimisation, and operational efficiency
- Exceptional stakeholder engagement skills across suppliers, tourism boards, and internal partners
- Strong analytical mindset with proven ability to use data to drive decisions
- Tertiary qualification in Business, Marketing, Tourism or related field (preferred)
Why Flight Centre?
At Flight Centre, we're on an exciting global transformation journey – building a world-class product function that leverages our scale, expertise, and reach to deliver unmatched value for customers and consultants alike. You'll be joining a high-performing, collaborative team with the backing and resources of one of the world's largest travel companies.
- Global role with genuine strategic influence
- Vibrant Brisbane base with a flexible, collaborative culture
- Access to industry-leading travel perks and benefits
- Be part of a transformation that will shape the future of how we go to market
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
