Meetings Manager
FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management
To learn more about FCM Meetings & Events please click HERE
About The Opportunity
As a Meeting Manager on our Strategic Meetings Management team, you'll be the driving force behind exceptional event experiences for our enterprise clients. This role combines the strategic thinking of account management with the satisfying hands-on execution of bringing events to life.
You'll own a portfolio of small to medium-sized meetings from conception to completion, serving as the primary point of contact your clients trust to deliver flawless execution every time. Whether you're negotiating contracts, building registration sites, managing complex budgets, or coordinating intricate logistics, you'll be the problem-solver who makes it all come together seamlessly.
This is a role for someone who thrives under pressure, loves the challenge of managing multiple moving pieces simultaneously, and finds genuine satisfaction in exceeding client expectations. You'll work with cutting-edge technology, collaborate across teams, and have the autonomy to innovate while following proven processes that ensure consistent excellence.
Key Responsibilities
- Manage high volume of small to medium-sized meetings end-to-end with quick turnarounds, coordinating all logistics from planning through post-event reconciliation
- Build and manage event registration websites, mobile apps, and virtual platforms using Cvent; implement standardized processes to meet deliverables and customer SLAs
- Conduct venue sourcing and submit RFPs; negotiate hotel and supplier contracts to secure optimal terms and manage commission payments
- Develop and maintain accurate event budgets from creation through reconciliation; ensure precise documentation of contracts, communications, and reporting
- Serve as primary point of contact for stakeholders, clients, and delegates; respond professionally within agreed timeframes and exceed service expectations
- Proactively communicate with Event Leads and clients to ensure complete task closure throughout pre-event, on-site, and post-event phases
- Identify and mitigate risks, resolve conflicts constructively, and take ownership of issues while maintaining composure in high-pressure situations
- Leverage data analytics to identify improvement opportunities; analyze event metrics and present actionable insights to optimize programs
- Build collaborative partnerships across cross-functional teams and adapt seamlessly to evolving client needs and priorities
- Manage competing priorities efficiently, participate in professional development, and stay current on industry trends and sustainability initiatives
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
- Minimum 3 years of meeting management experience executing small to medium-sized events from start to finish in fast-paced, high-pressure environments with competing priorities
- Proven Cvent proficiency (registration sites, RFPs, venue sourcing) - required
- Strong vendor negotiation and contract management skills; proven ability to secure favorable terms and manage supplier relationships
- Demonstrated customer service excellence with track record of exceeding client expectations across diverse stakeholder personalities
- Proficiency with project management software (Wrike or similar) and enterprise finance/budget systems (Prosim or similar)
- Financial management acumen with ability to build, monitor, and reconcile complex event budgets; strong data management, reporting, and analysis capabilities
- Exceptional attention to detail and accuracy; expert multitasking with ability to execute multiple simultaneous projects within tight deadlines while maintaining quality
- Process-oriented mindset; follow established procedures, identify operational improvements, and experience developing or improving Standard Operating Procedures (SOPs)
- Background with Strategic Meetings Management Programs (SMMP) or enterprise-level account management preferred
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-SC1#MTEV#LI-Onsite
Location – Philadelphia, PA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $64,000 $72,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
