Principal Product Owner- South Bank, QLD

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Brand: FCM
Work type: Full time
Location: Queensland
Categories: Digital and Technology

 

 

"We move the world's workforce — building the technology that gets thousands of FIFO workers home safely, on time, every day"

 

 

The Role

 

We move the world’s workforce, building the technology that gets thousands of FIFO workers home safely, on time, every day. This role sits at the heart of that mission. The Principal Product Owner, Workforce Travel Solutions is a senior, hands-on delivery role with direct accountability for shaping and shipping the products that power workforce travel for customers in the mining, oil, and gas sectors. You will own the backlog, lead discovery, and drive execution for our One Touch initiative and a connected platform that automates the full travel chain from roster to return. This is not a strategy-only role. You will be in the detail: writing stories, running workshops with enterprise customers, making scope calls, and ensuring the squad ships outcomes that matter. You will also operate with more autonomy and customer exposure than a standard Product Owner, and you will play a meaningful role in shaping product direction alongside the Head of Product Development.

 

 

What You’ll Do

 

Customer & Discovery

• Act as the senior product representative for workforce travel, engaging directly with customers in mining, oil, and gas to understand complex operational requirements
• Lead discovery conversations, workshops, and problem-definition sessions and translating ambiguous or incomplete customer needs into clear problem statements and value hypotheses
• Represent customer context, constraints, and priorities clearly within delivery and stakeholder forums
• Partner with the Head of Product Development to feed high-quality discovery insights into roadmap planning, including options, trade-offs, and delivery implications

 


Delivery & Backlog

• Own and maintain a clear, prioritised product backlog for workforce travel initiatives, ensuring readiness to support predictable, high-quality delivery
• Break down complex initiatives into well-defined, testable user stories with unambiguous acceptance criteria
• Lead day-to-day delivery for assigned initiatives, making informed scope, sequencing, and trade-off decisions while protecting value and quality
• Actively lead agile ceremonies: planning, refinement, reviews, and retrospectives
• Identify and resolve delivery blockers; escalate risks and strategic decisions when required
• Define and track success measures for delivered initiatives; use data, customer feedback, and operational insights to validate outcomes and adjust course

 


Stakeholders & Practice

• Build trusted relationships with stakeholders across technology, operations, and commercial teams; communicating delivery progress, risks, and trade-offs proactively

• Set a high standard for product ownership, story quality, and delivery discipline across the team

• Mentor and support other Product Owners where appropriate

• Contribute to continuous improvement of product ways of working, templates, and practices

 

 

What Success Looks Like

• Delivery outcomes: Initiatives land to agreed scope, quality, and timelines. The squad maintains a sustainable, predictable cadence

• Customer value: Delivered solutions address real workforce travel problems. Customers feel heard and well-served

• Backlog quality: Stories are clear, testable, and consistently ready ahead of sprint. Refinement is never a bottleneck

• Stakeholder confidence: Internal and external stakeholders trust your clarity, judgement, and follow-through

• Insight contribution: Your discovery work generates inputs that meaningfully improve roadmap and prioritisation decisions

• Practice uplift: The product practice is stronger because of your presence standards rise, not just output

 

 

About You

Essential
• Proven experience as a Product Owner or Principal Product Owner in agile, cross-functional delivery teams building complex B2B or operational products
• Demonstrated ability to engage directly and confidently with enterprise customers and running workshops, leading discovery, and managing expectations in complex environments
• Strong track record translating ambiguous, incomplete, or conflicting requirements into clear, executable user stories with well-defined acceptance criteria
• Sound delivery judgement and able to make scope, sequencing, and trade-off decisions without requiring escalation for every call
• Experience working alongside engineering and design teams in fast-moving delivery environments, balancing customer needs with technical and commercial constraints


Highly Regarded
• Experience in travel management, workforce logistics, or industries with complex scheduling and compliance requirements (mining, oil and gas, resources, aviation)
• Exposure to enterprise customers with large-scale workforce operations and understanding the operational stakes of getting workforce travel wrong
• Familiarity with API-driven product development and integrations between workforce management and travel booking platforms
• Experience working within a technology business that sells to other businesses, with an understanding of how product decisions affect commercial relationships

 

 

What you'll Enjoy:
 
🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
 
 
 
 
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’. Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
 

#LI-BC1#LI-Onsite 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. 

Applications close: E. Australia Standard Time

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