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About Us

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

We are looking for enthusiastic Customer Experience Interns to join our dynamic team. This internship offers a unique opportunity to learn about the travel industry firsthand, working alongside our Customer Experience Executives to deliver outstanding service to our clients and travel agents.

POSITION PURPOSE

The Customer Experience Intern will assist the Customer Experience team by providing support in various tasks, including responding to customer inquiries and interacting with clients and travel agents. As a learner, you will gain valuable experience in the travel industry, develop business acumen, and receive relevant training. You will have the opportunity to interact directly with clients on the ground and travel agents, providing support via phone calls, WhatsApp chats, and emails.

Key responsibilities:

• Client Interaction: Engage directly with clients on the ground and travel agents, providing support through phone calls, WhatsApp chats, and emails.
• Assist Executives: Support Customer Experience Executives with daily tasks, handling less complex workloads to ensure smooth operations.
• Customer Support: Respond promptly and professionally to client inquiries, resolving issues and providing information as needed.
• Training Participation: Attend relevant training sessions to enhance your understanding of the travel business and customer service excellence.
• Collaboration: Work closely with team members to share insights and contribute to improving customer experience strategies.

What You'll Gain:

• Hands-on Experience: Learn the intricacies of the travel industry and gain practical skills in customer service and business operations.
• Professional Development: Receive mentorship from experienced professionals and participate in training programs to build your competencies.
• Networking Opportunities: Connect with clients, travel agents, and industry partners, expanding your professional network.
• Skill Enhancement: Develop communication, problem-solving, and organizational skills in a real-world setting.

Qualifications:

• Currently enrolled in a degree program related to Hospitality, Tourism, Business, or a similar field.
• Fluent in English with intermediate to advanced level of written and spoken proficiency. 
• Excellent verbal and written communication abilities.
• A passion for delivering exceptional customer experiences.
• Familiarity with Microsoft Office Suite and communication platforms like WhatsApp.
• Ability to work collaboratively within a diverse team.
• Eagerness to learn and adapt in a fast-paced environment.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!